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Privatnost i pravni uvjeti

Obavijest o zaštiti privatnosti


Datum stupanja na snagu: 5. svibnja 2021.

Ova obavijest pruža informacije o podacima koje prikupljamo, upotrebljavamo i dijelimo te o našoj predanosti upotrebi osobnih podataka koje prikupljamo na diskretan način.

Nama u McAfee, LLC, uključujući naša povezana društva („McAfee”, „mi”, „nas”, „naše") iznimno je stalo do privatnosti, sigurnosti i sigurnosti na mreži, a sve to predstavlja značajan dio naše temeljne misije: zaštite korisnika naših proizvoda i usluga („vi”, „vaš”) od rizika krađe, oštećenja i neovlaštenog pristupa njihovim podacima i aktivnostima na mreži. Ova je Obavijest o privatnosti (“Obavijest”) osmišljena kako bi vas informirala o načinu na koji prikupljamo, koristimo i dijelimo vaše osobne podatke putem našeg web-mjesta (naše “Web-mjesto”), proizvoda, usluga te mrežnih i mobilnih aplikacija (zajedničkim nazivom “Usluge”) ili pri vašoj interakciji s nama.

McAfee prodaje proizvode i usluge izravno potrošačima (više informacija o tim proizvodima možete dobiti ovdje, “Potrošački proizvod”), kao i korporacijama i poslovnim klijentima (više informacija o tim proizvodima možete dobiti ovdje, “Korporativni proizvodi”). Ova Obavijest o privatnosti odnosi se na informacije koje prikupljamo od vas ili s vašeg uređaja kada preuzmete neku od naših Usluga, kao i informacije koje prikupljamo kada jedan od naših distribucijskih partnera ili poslovnih klijenata instalira naše Usluge na vaš uređaj.

Kada pristupate ili koristite naše Usluge, potvrđujete da ste pročitali ovu Obavijest i shvaćate njezin sadržaj. Vaše korištenje naših Usluga i Web-mjesta te svi sporovi vezani uz privatnost regulirani su ovom Obavješću, primjenjivim Uvjetima pružanja usluge (uključujući i sva primjenjiva ograničenja nadoknada štete i rješenja sporova). te primjenjivim Licencnim ugovorom s krajnjim korisnikom.

Kako McAfee raste, naše se poslovanje mijenja te ćemo možda ažurirati ovu Obavijest ili druge obavijesti o zaštiti privatnosti koje definiramo za pojedine proizvode, u trenutku kada to budemo smatrali primjerenim kako bi odražavale te promjene. Ako napravimo značajne izmjene ove Obavijesti o privatnosti, obavijestit ćemo vas putem e-pošte, obavijesti u sklopu proizvoda ili na drugi način u skladu s primjenjivim zakonom. Važno je da povremeno posjetite ovo mjesto i uvjerite se da ste upoznati s najnovijom verzijom ove Obavijesti.

Ova Obavijest se odnosi na sve korisnike naših usluga diljem svijeta. Neki korisnici, uključujući stanovnike Europskog gospodarskog prostora, mogu imati dodatna prava u skladu s time gdje se nalaze, a ta su prava opisana u ovoj obavijesti.

Koje vrste informacija prikupljamo?

Kako bismo pružali naše usluge, mi prikupljamo informacije. Neke nam informacije pružate vi izravno, neke automatski prikupljamo putem naših Usluga, a neke prikupljamo od trećih strana. U ovoj se Obavijesti “osobni podaci” odnosi na podatke koje se zasebno ili u sprezi s drugim podacima može iskoristiti kako bi vas se identificiralo kao pojedinca.

Mi prikupljamo podatke koje nam pružate. Na primjer, prikupljamo podatke prilikom vaše kupnje proizvoda ili usluge, izrade računa, popunjavanja obrasca, sudjelovanja u natjecanju ili promidžbi, podnošenja zahtjeva za korisničku podršku ili drugog oblika vaše komunikacije s nama.

Vrste osobnih podataka koje možete pružiti uključuju:

  • Kontakt informacije (poput imena, adrese e-pošte, poštanske adrese i telefonskog broja);
  • Podatke o plaćanju (uključujući brojeve i pridružene podatke kartica za plaćanje, adresu za ispostavu računa te informacije o bankovnom računu) te
  • Podatke za prijavu na račun (što za neke Usluge može uključivati podatke za prijavu na društvene mreže).

Možemo prikupljati i druge informacije od vas ili o vama, primjerice o tome koje ste proizvode kupili, o vašim interesima, demografske informacije, fotografije i video te biometrijske podatke poput otisaka prstiju ili glasovnih otisaka. Možete nam pružiti i dodatne podatke. Na primjer, kada koristite naše usluge zaštite od krađe identiteta imat ćete mogućnost pružiti svoje podatke za prijavu na društvene medije da bismo mogli nadzirati vaše račune na društvenim medijima.

Automatski prikupljamo podatke o vašim interakcijama s Uslugama, kao i uređajima na kojima su Usluge instalirane. U nekim slučajevima automatski prikupljamo podatke o drugim uređajima spojenim na istu mrežu kao uređaj na kojem su instalirane Usluge.

Primjerice, možemo prikupljati i koristiti sljedeće:

  • Informacije o proizvodima koje ste gledali ili tražili te o uslugama koje ste koristili, uključujući utrošeno vrijeme i druge statističke podatke.
  • Pojedinosti o vašim računalima, uređajima, aplikacijama i mrežama, uključujući IP adresu, kolačiće identifikatore, mobilnog operatora, ID-e Bluetooth uređaja, ID-e mobilnog uređaja, identifikatore mobilnog oglašavanja, MAC adresu, IMEI, ID-e oglašivača te druge identifikatore uređaja koji se automatski dodjeljuju vašem računalu ili uređaju kada pristupate internetu, vrstu i jezik preglednika, jezične preference, razinu napunjenosti baterije, uključeno / isključeno stanje, geolokacijske informacije, tip hardvera, operacijski sustav, pružatelja internetskih usluga, stranice koje posjetite prije i nakon korištenja Usluga, datum i vrijem vašeg posjeta, vrijeme provedeno na svakoj stranici, informacije o poveznicama koje kliknete i stranicama koje gledate unutar Usluge te druge postupke koje provodite korištenjem Usluga, kao što su preference. Ove podatke možemo prikupljati kroz naše usluge ili druge metode mrežne analize. 
  • Kada koristite naše proizvode za zaštitu svojeg mobilnog uređaja, prikupljamo geolokacijske podatke o uređaju na kojem je proizvod instaliran.
  • Detalje o vašoj uporabi interneta, aplikacija ili mreže (uključujući URL-ove ili nazive domena web-mjesta koje posjećujete, informacije o aplikacijama instaliranim na vaš uređaj ili podatke o prometu); i informacije o radu, evidencije o padovima programa/OS-a te druge skupne ili statističke informacije.

Da bismo vam pružali naše usluge, uključujući otkrivanje i procjenu zlonamjernog softvera i neželjene pošte, možemo skenirati, prikupljati i pohranjivati podatke iz vaših datoteka, uključujući e-poštu, privitke, adrese e-pošte, metapodatke te URL-ove i podatke o prometu.    

Ove informacije prikupljamo putem naših Usluga i tehnologija poput kolačića, web-oznaka ili pratilica te transparentnih GIF-ova. Pogledajte našu Obavijest o kolačićima za više informacija o kolačićima i sličnim tehnologijama koje koristimo te izborima koji su vam dostupni.

Informacije koje prikupljamo od trećih strana
Informacije o vama možemo dobiti od trećih strana i kombinirati ih s informacijama koje izravno prikupljamo. Primjeri informacija koje možemo dobiti iz drugih izvora uključuju: ažurirane informacije o isporuci ili plaćanju koje se koriste za ispravak naših evidencija; informacije o kupnji ili otkupu te informacije za korisničku podršku i prijavu.  Za naše Potrošačke proizvode za zaštitu identiteta možemo prikupljati i kreditne informacije ili podatke o identitetu koje koristimo kao pomoć pri sprečavanju i otkrivanju prijevare.  

Podaci o lokaciji
Određene Usluge mogu zahtijevati dopuštenje za pristup vašoj lokaciji. Ukoliko date ovo dopuštenje, prikupljat ćemo podatke o vašoj lokaciji koristeći tehnologije GPS-a, bežičnog interneta ili Bluetootha. Pristup preciznim informacijama o lokaciji možete kontrolirati putem postavki vašeg mobilnog uređaja. Možemo koristiti i IP adresu za utvrđivanje vašeg općenitog položaja.

Kako koristimo informacije koje prikupljamo?

Da bismo vas štitili
Kada instalirate ili koristite neku od naših usluga, izvodit će se u pozadini na vašem uređaju ili okruženju kako bi se lakše predvidjele prijetnje kasnije zaštitilo vas, vaše uređaje i vaše informacije.  Primjerice, McAfee može koristiti podatke za:

  • Analizu podataka poslanih prema/od jednog ili više vaših uređaja radi izoliranja i identifikacije prijetnji, ranjivosti, virusa, sumnjivih aktivnosti, neželjene e-pošte i napada, te vaše obavještavanje o potencijalnim prijetnjama;
  • Sudjelovanje u mrežama za informiranje o prijetnjama, provođenje istraživanja te prilagodba proizvoda i usluga kako bismo bolje reagirali na nove prijetnje; 
  • Enkripciju vaših podataka, zaključavanje uređaja, izradu pričuvnih kopija oporavak vaših podataka;
  • Provjeru ažuriranja Usluge i izrada izvješća o radu naših Usluga kako bi se zajamčio njihov pravilan rad, kao i:
  • Traženje instanci zloporabe vaših podataka kada koristite naše proizvode za zaštitni nadzor identiteta.

Za naše poslovanje
Informacije koje prikupljamo koristimo i za druge poslovne svrhe, što uključuje:

  • Potvrda vašeg identiteta i prevencija prijevara pomoću vaših biometrijskih podataka; 
  • Analizu vašeg ponašanja radi mjerenja, prilagodbe i unapređivanja našeg Web-mjesta i Usluga, uključujući nove proizvode i usluge;
  • Oglašavanje McAfee proizvoda i usluga za koje smatramo da bi vas mogli zanimati;
  • Pokretanje i upravljanje računima i licencama, što uključuje prikupljanje i obradu plaćanja te dovršavanje transakcija;
  • Pružanje korisničke podrške, rješavanje problema, upravljanje pretplatama i odgovaranje na zahtjeve, pitanja i komentare;
  • Komuniciranje i administriranje sudjelovanja u posebnim događajima, programima, anketama, natjecanjima, nagradnim igrama i drugim ponudama i promidžbama;
  • Provođenje marketinških i potrošačkih istraživanja te analiza trendova;
  • Omogućavanje objavljivanja na našim blogovima i forumima te drugi oblici javnih komunikacija;
  • Obavljanje aktivnosti računovodstva, revizije, obračuna, poravnanja i naplate;
  • Sprječavanje, otkrivanje, identificiranje, istraživanje, odgovaranje i zaštita od potencijalnih ili stvarnih zahtjeva, obveza, zabranjenog ponašanja te kriminalnih aktivnosti, kao i
  • Pridržavanje i provođenje zakonskih prava, pravnih zahtjeva, sporazuma i pravila.

Oglašavanje trećih strana

Surađujemo s oglašivačkim tvrtkama trećih strana kako bi vam prikazali ili dostavili oglase dok ste na našem Web-mjestu ili koristite neke Usluge. Ovi oglašivači trećih strana mogu prikupljati podatke o vašoj interakciji s Web-mjestom ili Uslugama ili web-mjestima i uslugama drugih za mjerenje učinkovitosti svojih oglasa i personalizaciju sadržaja koje oglašavaju. Pogledajte našu Obavijest o kolačićima kako biste doznali više o tome kako McAfee i ovi partneri oglašivači koriste tehnologije praćenja poput kolačića te o odabirima koji su vam dostupni.

Ako ste prihvatili omogućiti našim Uslugama pristup vašoj lokaciji, naši parteri u mobilnom oglašavanju mogu vašu lokaciju koristiti za ciljano oglašavanje vama. Možete koristiti lokacijske postavke vašeg uređaja za uskratu pristupa informacijama o vašoj lokaciji

Ostale namjene
Možemo koristiti osobne podatke za naše legitimne interese, što uključuje direktni marketing, individualna ili marketinška istraživanja, zaštitu od prijevare ili bilo koju drugu namjenu koja vam je obznanjena prilikom vašeg pružanja osobnih podataka ili uz vaš pristanak.

S kime dijelimo osobne podatke?

Općenito informacije koje prikupimo otkrivamo kako bismo pružili Usluge, komunicirali s vama, oglašavali ili promicali naše Usluge, omogućavali izmjene ili transfere našeg posla u skladu sa zakonom ili uz vaš pristanak. Možemo dijeliti osobne podatke na sljedeće načine:

  • Sa sadašnjim ili budućim članovima obitelji tvrtki McAfee u svrhe opisane u ovoj Obavijesti;
  • S pružateljima usluga koji nam pružaju usluge (pogledajte popis naših podobrađivača, dostupan ovdje za Korporativne proizvode; te u skladu sa zahtjevima primjenjivih zakona, dostupno na zahtjev za Korisničke proizvode);
  • Ukoliko vjerujemo da je otkrivanje nužno i primjereno za prevenciju fizičke, financijske ili druge štete, ozljeda ili gubitaka, što uključuje zaštitu od prijevare ili kreditnog rizika;
  • Zakonodavnim, državnim ili pravosudnim vlastima u skladu s nalogom ili zahtjevom tih vlasti prema primjenjivim zakonima ili u sprezi s pravnom aktivnošću, primjerice kao odgovor na sudski nalog ili istragu zbog sumnje u nedopuštene ili nezakonite aktivnosti, ili ako u dobroj vjeri smatramo kako bi korisnici mogli biti uključeni u nedopuštene ili nezakonite aktivnosti, ili ako smo ugovorno ili zakonski obvezani omogućiti klijentu ili poslovnom partneru da se povinuje primjenjivim zakonima;
  • Vezano uz ili tijekom pregovora o akviziciji, spajanju, prodaji imovine ili drugom sličnim poslovnom transferu koji u osnovi uključuje gotovo svu ili svu našu imovinu ili funkcije, pri čemu se osobni podaci prenose ili dijele kao dio poslovne imovine (pod uvjetom da takva stranka pristaje koristiti takve osobne podatke na način koji je sukladan ovoj Obavijesti ili dobije vaš pristanak za drugačije korištenje ili otkrivanje);
  • Uz vaš pristanak ili na vaš nalog, primjerice ukoliko odlučite dijeliti informacije ili javno objavljivati sadržaj i osvrte (primjerice putem objava na društvenim medijima); kao i
  • S osobama koje odaberete i po vašoj volji, ukoliko proizvod na koji ste pretplaćeni omogućuje takvu funkcionalnost. Također možemo trećim stranama dijeliti skupne podatke koji ne identificiraju vas ili bilo koji određeni uređaj.

Kako štitimo vaše podatke?

Koristimo administrativne, organizacijske, tehničke i fizičke mjere zaštite kako bismo zaštitili osobne podatke koje prikupljamo i obrađujemo. Naše su sigurnosne provjere osmišljene za očuvanje povjerljivosti, integriteta te primjerene razine dostupnosti podataka.

Koji su vam izbori dostupni vezano uz vaše osobne podatke?

McAfee računi
Ukoliko registrirate McAfee korisnički proizvod, u svakom trenutku možete pristupati i ispravljati Osobne podatke u svojem profilu tako da posjetite Moj račun ili nas kontaktirate na način opisan u nastavku.

Ukoliko niste registrirali McAfee proizvod, ali je neki od naših proizvoda instaliran na Vašem uređaju, možete prekinuti prikupljanje osobnih podataka s Vašeg uređaja od strane tvrtke McAfee deinstalacijom proizvoda.

Za zatvaranje računa i druga pitanja podršci posjetite McAfee stranicu Obratite nam se i kliknite na karticu „Podrška“  te zatim odaberite svoju „Državu“.

Marketinške poruke
Za prestanak dobivanja marketinških poruka kliknite poveznicu otkazivanja pretplate u poruci e-pošte ili kliknite ovdje za korporativni marketing ili ovdje za potrošački marketing.

Odaberete li prestati primati marketinške informacije, McAfee i dalje može komunicirati s vama o transakcijskim, pravnim ili administrativnim temama kao što su sigurnosna ažuriranja, funkcionalnost proizvoda te servisni zahtjevi.

Prava pojedinaca na osobne podatke 
U skladu s primjenjivim zakonom, možete imati pravo: (i) zahtijevati potvrdu o tome obrađujemo li vaše podatke; (ii) ostvariti pristup ili dobiti kopiju svojih osobnih podataka; (iii) dobiti prenosivu kopiju svojih osobnih podatakaili zatražiti da te informacije dostavimo drugoj organizaciji („pravo na prenosivost podataka”); (iv) zatražiti ispravak ili dopunu netočnih, neistinitih, npotpunih ili nepravilno obrađenih osobnih podataka; (v) ograničiti našu obradu vaših osobnih podataka; (vi) usprotiviti se našoj obradi vaših osobnih podataka; i (vii) zatražiti brisanje osobnih podataka koje držimo o vama, uz određene zakonom propisane iznimke.

Želite li iskoristiti neko od navedenih prava, posjetite naš Obrazac zahtjeva za osobne podatke dostupan na https://www.mcafee.com/enterprise/en-us/about/legal/gdpr-data-request.html ili stupite u kontakt s nama na način opisan u nastavku. Takve ćemo zahtjeve obraditi u skladu s primjenjivim zakonima. U cilju zaštite vaše privatnosti, možemo poduzeti korake za provjeru vašeg identiteta prije udovoljavanja vašem zahtjevu. Za pojedine zahtjeve i ukoliko zakon to dopušta može biti naplaćena administrativna naknada. Obavijestit ćemo vas o bilo kakvoj primjenjivoj naknadi prije no što postupimo po vašem zahtjevu. 

Koliko dugo McAfee zadržava osobne podatke koje prikuplja?

McAfee će zadržati vaše osobne podatke tijekom minimalnog razdoblja potrebnog u skladu s namjenama navedenim u ovoj obavijesti, odnosno (i) dok god ste registrirani pretplatnik ili korisnik naših proizvoda ili (ii) dok god su vaši osobni podaci nužni u skladu sa zakonitim namjenama navedenim u ovoj obavijesti, za koje imamo valjane pravne osnove ili (iii) onoliko koliko je razumno potrebno za poslovne svrhe vezane uz pružanje usluga, kao što su interno izvještavanje i izmirivanje, jamstva ili da bi vam se pružile povratne informacije ili informacije koje možete zatražiti. Ukoliko zakon to zahtijeva, vaše ćemo biometrijske podatke izbrisati unutar tri godine od vaše posljednje interakcije s uslugama.

Dodatno, ukoliko se postave bilo kakvi relevantni pravni zahtjevi, možemo nastaviti obrađivati vaše osobne podatke u takvim dodatnim razdobljima u skladu s nužnim u vezi s takvim zahtjevom. 

Po isteku takvih navedenih zahtjeva, a u skladu s primjenjivim opsezima, trajno ćemo izbrisati, uništiti ili deidentificirati relevantne osobne podatke kako ih više ne bi bilo razumno moguće povezati s vama.

Privatnost djece

Neke od McAfee Usluga pružaju sigurnosne značajke koje roditelji mogu koristiti za nadgledanje online aktivnosti djece, njihove fizičke lokacije ili korištenja registriranog uređaja. Ove usluge zahtijevaju roditeljski pristanak, a mi nećemo svjesno koristiti osobne podatke koje prikupimo s dječjih uređaja za bilo koju namjenu osim pružanja Usluga. Ti proizvodi roditeljima omogućuju brisanje profila njihovog djeteta u bilo kojem trenutku. Smatrate li da smo greškom prikupili podatke vašeg djeteta ili imate pitanja ili zabrinutosti vezano uz praksu po pitanju djece, kontaktirajte nas na način opisan u nastavku. Ukoliko ste mlađi od 18 godina, morate imati dopuštenje roditelja za pristup Uslugama. McAfee potiče roditelje da djecu upute da nikad ne daju svoja prava imena, adrese ili brojeve telefona bez dopuštenja roditelja. Doznate li da nam je vaše dijete bez vašeg pristanka pružilo osobne podatke, možete nas obavijestiti kontaktirajući nas na način opisan u nastavku. Doznamo li da smo prikupili osobne podatke djece mlađe od 13 godina (ili na nekim područjima mlađe od 16), odmah ćemo poduzeti korake za brisanje takvih podataka i zatvaranje djetetovog računa.

Data Transfers
McAfee ima sjedište u Sjedinjenim Državama (adrese potražite u odjeljku Obratite nam se), a naši poslovi, poslovni subjekti i pružatelji usluga nalaze se u Sjedinjenim Državama i širom svijeta. U skladu s time, mi i naši pružatelji usluga možemo prenositi vaše osobne podatke, pohranjivati ih ili im pristupati na područjima koja ne moraju imati jednaku razinu zaštite podataka kao u vašoj matičnoj zemlji. Poduzet ćemo korake kako bismo zajamčili da vaši osobni podaci imaju primjerenu mjeru zaštite na područjima u kojima ih obrađujemo.

Stanovnici Europskog gospodarskog prostora

Ako se nalazite u Europskom gospodarskom prostoru (EEA), primjenjiva su sljedeća dodatna priopćenja.

Nadzornik podataka
Ukoliko kupite neki od korisničkih proizvoda tvrtke McAfee, McAfee Ireland Limited djeluje kao nadzornik vaših osobnih podataka. 

Pravni temelj za obradu
Vaše osobne podatke obrađujemo samo u sljedećim situacijama: 

  • Trebamo koristiti vaše osobne podatke za izvršavanje naših odgovornosti u skladu s našim ugovorom s vama (npr. obrada plaćanja za Usluge i pružanje Usluga koje kupite ili zatražite).
  • Imamo legitiman interes za obradu vaših osobnih podataka. Na primjer, imamo legitiman interes za obradu vaših osobnih podataka kako bismo pružali, osiguravali i unapređivali naše Usluge, za komunikaciju s vama o izmjenama u našim Uslugama te vaše informiranje o novim uslugama ili proizvodima.
  • Imamo vaš pristanak za takvo postupanje.
  • Trebamo obrađivati vaše osobne podatke u cilju ostvarivanja sukladnosti s našim pravnim obavezama. 

Prijenos podataka
Osobne podatke prenosimo u zemlje izvan EEA ili Švicarske putem niza sporazuma među tvrtkama temeljenih na standardnim ugovornim odredbama u skladu sa zakonom EU i primjenjivom EU regulativom. 

Zahtjevi temeljeni na pravima pojedinaca i povlačenje pristanka

Možete podnijeti zahtjev za ostvarivanjem svojih prava vezano uz osobne podatke koristeći mehanizme koji su pojašnjeni ranije u odjeljku „Koji su vam izbori dostupni vezano uz vaše osobne podatke?”. Ako ste inicijalno dali pristanak za našu obradu vaših osobnih podataka, možete ga povući koristeći te mehanizme ili stupanjem u kontakt s nama pomoću podataka za kontakt navedenih u nastavku.

Samo za korporativne/poslovne korisnike
Proizvodi i usluge tvrtke McAfee ponekad se nude putem treće strane, primjerice od strane poslodavca. U tim slučajevima McAfee djeluje kao voditelj obrade podataka te obrađuje osobne podatke u skladu s naputcima dobivenim od svojih klijenata.

Svi zahtjevi vezani uz ostvarivanje prava pojedinaca vezano uz osobne podatke obrađivane u sklopu usluge koju pruža treća strana trebaju biti podneseni od strane ovlaštene osobe korištenjem Obrasca zahtjeva za osobne podatke dostupnog na adresi https://www.mcafee.com/enterprise/en-us/about/legal/gdpr-data-request.html. Trebate li dodatne informacije o osobnim podacima koje obrađuje McAfee ponuđene preko treće strane, kontaktirajte upravitelja svojeg računa.

Nadzorno tijelo i pritužbe

Ukoliko ste stanovnik Europske unije / Europskog gospodarskog prostora i zabrinuti ste vezano uz našu praksu na području obrade osobnih podataka te Vam nismo u stanju pomoći, imate pravo podnijeti pritužbu tijelu nadležnom za privatnost podataka na području na kojem prebivate ili radite ili na kojem je došlo do navodnog prijestupa, u skladu s primjenjivim, odnosno pokušati kontaktirati irsko nadzorno tijelo za pitanja zaštite podataka na adresi https://www.dataprotection.ie/docs/Home/4.htm, ili +353 57 868 4800.

Stanovnici Japana, Argentine i Kanade

Ako ste stanovnik Japana, Argentine ili Kanade i imate upit vezan uz vaše osobne podatke koje drži McAfee, uključujući vaše osobne podatke prikupljene putem vašeg korištenja naših proizvoda, dodatne informacije možete zatražiti koristeći Obrazac zahtjeva za osobne podatke dostupan na adresi https://www.mcafee.com/enterprise/en-us/about/legal/gdpr-data-request.html.

Stanovnici Kalifornije

Vaša prava na zaštitu privatnosti u Kaliforniji - Zakon „Shine the Light”

McAfee bez vašeg pristanka ne dijeli s nepovezanim trećim stranama podatke koji vas osobno identificiraju u svrhu njihovog marketinga.

Kalifornijski zakon o privatnosti potrošača

Ako ste stanovnik Kalifornije, možete dostaviti svoj zahtjev za ostvarivanje prava na osobne podatke koristeći Obrazac zahtjeva za osobne podatke dostupan na adresi https://www.mcafee.com/enterprise/en-us/about/legal/gdpr-data-request.html U opsegu koji pokriva California Consumer Privacy Act (Kalifornijski zakon o privatnosti potrošača), McAfee ne „prodaje” vaše osobne podatke.]

Stanovnici Nevade

McAfee ne prodaje informacije koje vas osobno identificiraju nepovezanim trećim stranama. Ukoliko želite podnijeti zahtjev da ubuduće ne prodajemo informacije o vama koje vas mogu identificirati, možete podnijeti zahtjev koristeći podatke za kontakt navedene u nastavku. 

Poveznice na druga web-mjesta

Naše Web-mjesto i Usluge mogu sadržavati poveznice na druga web-mjesta zbog praktičnosti i vašeg informiranja. Tim web-mjestima mogu upravljati tvrtke koje nisu udružene s tvrtkom McAfee. Povezana web-mjesta mogu imati vlastita pravila o privatnosti ili obavijesti za koje izričito preporučujemo da ih pregledate ako posjećujete ta web-mjesta. Nismo odgovorni za sadržaj, pravila o privatnosti ili uporabu bilo kojih web-mjesta koja nisu povezana s tvrtkom McAfee.

Obratite nam se

Kliknite ovdje da biste nam se obratili u vezi ove Obavijesti o privatnosti ili drugih povezanih pitanja privatnosti. Možete nam pisati i na sljedeće adrese:

U SAD-u putem preporučene pošte:
McAfee 
Attn: Legal Department – Privacy Office 
5000 Headquarters Drive 
Plano TX 75024 USA

ili nas nazovite na +1 (888) 847-8766

U Europskom gospodarskom prostoru putem preporučene pošte:
McAfee
Attn: Legal Department
2000 City Gate
Mahon
Cork
Ireland
T12 RRC9

ili nas nazovite na +353 21 467 2000

U Japanu putem preporučene pošte:
McAfee Co. Ltd. 
Attn. Legal Department
Shibuya Mark City West, 
Dougenzaka 1-12-1, 
Shibuya-ku, 
Tokyo, 150-0043 Japan

Obavijest o kolačićima


Datum stupanja na snagu: 24. svibnja 2018.

Naša web-mjesta i mobilne aplikacije (zajedničkim nazivom "Usluge") koriste kolačiće i slične tehnologije da bismo zajamčili najbolje moguće iskustvo našim posjetiteljima pružanjem personaliziranih informacija, pamćenjem vaših preferenci vezano uz marketing i proizvode te pomaganjem da dobijete prave informacije. Ova obavijest opisuje kako McAfee, naša povezana društva i naši partneri koriste kolačiće i slične tehnologije za ove svrhe.

Koje tehnologije koriste tvrtka McAfee i njeni partneri?

Kao i brojne druge usluge, mi i naši partneri koristimo kolačiće i slične tehnologije za stvari poput pružanja i unapređivanja vašeg iskustva te prilagodbe oglašavanja. Kolačići i slične tehnologije koje mi i naši partneri koristimo uključuju sljedeće:

  • Kolačići. Kolačići su male datoteke - obično sastavljene od brojki i slova - koje se postavljaju u vaš preglednik ili uređaj pri vašem posjetu web-mjestu. Kolačići su u širokoj primjeni kao pomoć pri omogućavanju rada web-mjesta, njihovom učinkovitijem funkcioniranju i pružanju analitičkih informacija.

  •  SDK-ovi. SDK-ovi su blokovi koda koje pružaju naši partneri te mogu biti ugrađeni u naše mobilne aplikacije. SDK-ovi nam pomažu shvatiti način na koji se odvija vaša interakcija s našim mobilnim aplikacijama i prikupiti određene informacije o uređaju i mreži koje koristite za pristup aplikaciji ili drugim aplikacijama instaliranim na vaš uređaj. SDK-ovi često dijele identifikator za mobilno oglašavanje dodijeljen vašem uređaju (nazvan “IDFA” odnosno “ID for Advertising” (ID za oglašavanje) na Apple uređajima ili “Advertising ID” (ID za oglašavanje) na Android uređajima) s našim partnerima.

  • Flash kolačići. Flash kolačić je mala podatkovna datoteka postavljena na računalo pomoću Adobe Flasha ili slične tehnologije koja može biti ugrađena na vaše računalo ili preuzeta i instalirana od vas na vašem računalu. Te tehnologije koristimo za personalizaciju i unapređivanje vašeg online iskustva, omogućavanje procesa te personalizaciju i pohranu vaših postavki. Flash kolačići našim posjetiteljima mogu pomoći da, primjerice, postave preferencu glasnoće vezano uz video, igraju igre ili popunjavaju ankete. Pomažu nam da poboljšamo naša web-mjesta mjereći koja su područja najzanimljivija posjetiteljima. Kliknite ovdje da biste doznali kako upravljati privatnošću i postavkama pohrane za Flash kolačiće.

  • Web oznake. Web oznaka je vrlo mala prozirna slikovna datoteka koja se koristi za praćenje vaše navigacije po jednom ili po nizu web-mjesta. Nekad ih se naziva i “web bugovi” ili “prozirni GIF-ovi”. Web oznake se mogu koristiti s kolačićima u cilju razumijevanja kako se korisnici web-mjesta kreću po web-mjestu.

  • Lokalna pohrana. Lokalna pohrana uključuje HTML5 lokalnu pohranu i predmemoriju preglednika. Te nam tehnologije omogućuju lokalnu pohranu podataka na vašem pregledniku ili uređaju.

McAfee i njeni partneri te pružatelji usluga koriste razne vrste kolačića, kako slijedi:

Kategorija Svrha
Osnovno Ovi kolačići potrebni su za funkcioniranje naših usluga (primjerice, da bismo vam omogućili prijavu na sigurna područja naše internetske stranice ili korištenje košaricom za kupnju). Ovi kolačići omogućavaju vam kretanje po uslugama i primjenu njihovih značajki.
Prilagođavanje Ovi kolačići koriste se da bismo vas prepoznali kada ponovno budete na našim uslugama. To nam omogućava da prilagodimo sadržaj vama, da vas pozdravimo po imenu te da upamtimo vaše osobne postavke (primjerice, jezik ili regiju koju ste odabrali).
Analitika i istraživanje Ovi kolačići omogućavaju nam analizu aktivnosti na našim uslugama kako bismo poboljšali i optimirali način pružanja usluga. Primjerice, ove kolačiće možemo iskoristiti kako bismo posjetiteljima omogućili lako pronalaženje informacije koje traže.
Oglašavanje Ovi kolačići registriraju vaše aktivnosti na mreži, uključujući vaše posjete našim uslugama, stranice koje ste posjetili te poveznice i oglase na koje ste kliknuli. Ovi kolačići omogućavaju nam da vam pružamo oglase i druge informacije koje su bliže onome što vas zanima.

Koji su mi odabiri dostupni vezano uz kolačiće i slične tehnologije?

Imate niz dostupnih odabira vezano uz korištenje kolačića i drugih sličnih tehnologija:

  • Možete odlučiti hoćete li prihvaćati kolačiće koristeći postavke vašeg preglednika. Možete biti u mogućnosti i ukloniti kolačiće iz preglednika. Za više informacija o načinu upravljanja kolačićima preglednika, pridržavajte se uputa koje vam pruža vaš preglednik. Imajte u vidu da, ukoliko se odlučite za blokiranje svih kolačića, to može utjecati na funkcionalnost naših web-mjesta.

  • Tehnološki partneri s kojima surađujemo mogu vam pružiti mogućnost isključivanja iz uporabe informacija o vašim posjetama web-mjestu u cilju posluživanja oglasa koji su usklađeni s vašim interesima. Možete doznati više o oglašavanju na temelju interesa te načinu isključivanja iz uporabe vaše aktivnosti pregledavanja interneta u cilju oglašavanja temeljenog na interesima posjetom ovim web-mjestima: Digital Advertising Alliance,  Network Advertising Initiative te Interactive Advertising Bureau (IAB) Europe.

  • Možete ograničiti korištenje podataka o vašoj uporabi mobilnih aplikacija u cilju dostavljanja oglasa usklađenih s vašim interesima pomoću postavki vašeg uređaja (“Limit Ad tracking” (Ograniči praćenje za oglase) na iOS uređajima ili “Opt Out of Ads Personalization” (Isključi se iz personalizacije oglasa) na Android uređajima).

  • Određeni McAfee proizvodi dostupni su besplatno. Kako bi ti proizvodi ostali besplatni, možemo koristiti informacije o web-mjestima koja posjećujete ili mobilnim aplikacijama koje koristite kako bismo vam prikazivali oglase prilagođene vašim interesima. To izvodimo dijeljenjem informacija o vašem uređaju, kao što su identifikatori vašeg uređaja i identifikatori za oglašavanje, u sprezi s aktivnošću pregledavanja mreže ili podacima o uporabi aplikacije, s odabranim partnerima. Ove vas informacije ne identificiraju osobno te partnerima ugovorno zaprečujemo korištenje informacija koje smo pružili da bi pokušali identificirati naše korisnike. Možete odabrati uskratiti uporabu vaših podataka za ovu namjenu putem postavki proizvoda koji uključuju ovo dijeljenje podataka. Više o mogućnostima koje su vam dostupne za određene proizvode i usluge možete doznati ako kliknete ovdje.

  • Najzad, surađujemo s Facebook Audience Network, što tvrtkama omogućuje da svoje oglase prikazuju korisnicima Facebooka u aplikacijama i web-mjestima koja su također dio mreže. Facebook pomaže prilagoditi oglase kako bi bili relevantni i korisni. Možete koristiti Facebook alat za preference oglašavanja kako biste gledali ili mijenjali preference na našim web-mjestima i u aplikacijama, uključujući i odabir hoćete li primati te prilagođene oglase.
     

Kako McAfee reagira na signal "do not track" (ne prati)?

Trenutno ne postoji općeprihvaćeni način reakcije na signal "do not track". McAfee usluge i web-mjesta trenutno ne reagiraju na korisnički signal "do not track".

Kako nas kontaktirati

Ako imate pitanja o našem korištenju kolačića i sličnih tehnologija, možete nas kontaktirati koristeći podatke navedene u nastavku. Molimo da priložite svoje podatke za kontakt i detaljan opis uzroka vaše zabrinutosti.

U Sjedinjenim Državama, nazovite nas na +1 866 622 3911 ili nam pišite na:

Attn: Legal Department – Privacy Office 
5000 Headquarters Drive
Plano, TX 75024

U Europskom gospodarskom prostoru, nazovite nas na +353 21 467 2000 ili nam pišite na:

McAfee, Legal Department
2000 City Gate
Mahon
Cork
Ireland
T12 RRC9

U bilo koje vrijeme imate pravo podnijeti žalbu Povjereniku za zaštitu podataka, irskom nadzornom tijelu za pitanja zaštite podataka, na https://www.dataprotection.ie/docs/Home/4.htm, ili pozivom na +353 57 868 4800.

U Japanu, pozivom na broj McAfee centra za informacije :+81 0570 010 220 ili pisanjem na adresu:

Personal Data Protection Manager
McAfee Co. Ltd. 
Shibuya Mark City West, 
Dougenzaka 1-12-1, 
Shibuya-ku,  
Tokyo, 150-0043
Tel: (centrala) 03-5428-1100

Licencni ugovor društva McAfee


Dobro došli u McAfee

Prije početka moramo kratko popričati o uvjetima. Ovi uvjeti pojašnjavaju vaša zakonska prava i obaveze pri uporabi našeg softvera i usluga. Vrlo su važni pa ćemo vas zamoliti da pažljivo pročitate ove uvjete, uključujući i poveznice, budući da će to tvoriti ugovor između vas i nas.

Što valja imati na umu dok ovo čitate. . .

1. Kada vidite podebljanu riječ, njeno će značenje biti jednako pri svakoj uporabi u ovom dokumentu.

2. Klikom na gumb za prihvaćanje, odnosno instaliranjem ili korištenjem softvera i usluga koje smo vam pružili mi ili naši partneri prihvaćate ove uvjete. Ako se ne slažete s pravilima u njima ili ih se ne pridržavate, ne možete upotrebljavati softver i usluge.

3. Kada kažemo . . . McAfee, mi, naš ili nas, to se odnosi na pravnu osobu McAfee koja pruža softver i usluge u vašoj regiji.

4. Kada kažemo . . . vi ili vaš, to se odnosi na vas, poduzeće ili društvo koja ste ovlašteni zastupati.

5. Ako živite u SAD-u, obratite pažnju na našu obvezujuću klauzulu o arbitraži i odricanje od prava na skupnu tužbu. U njima su navedena neka vrlo bitna pitanja o našem načinu rješavanja sporova.

Što je s mojom privatnošću?

Veliki smo pobornici zaštite privatnosti, ali moramo znati neke od vaših osobnih podataka prije no što možete upotrebljavati softver i usluge. Svakako pročitajte našu Obavijest o privatnosti da biste shvatili načine i razloge našeg prikupljanja, uporabe i dijeljenja vaših osobnih podataka putem naših web-mjesta, proizvoda i usluga te načine na koje možete ostvarivati prava na vlastite podatke.

Što mogu učiniti sa softverom i uslugama tvrtke McAfee?

Kada kupite naš softver i usluge, dobivate ograničenu licenciju. To znači da mi, naši partneri i dobavljači i dalje posjedujemo sva prava na softver i usluge. Dopuštamo vam da ih koristite u skladu s ovim uvjetima.

Ako je vaša licencija za osobnu uporabu:

Dobivate licenciju za softver i usluge na koje ste se pretplatili, koja pripada vama, i samo vama. Ne možete prenijeti tu licenciju nikome drugome.

Dopuštamo vam da koristite svoju licenciju:

  • Sve dok nastavljate plaćati sve primjenjive naknade za vašu pretplatu ili dok razdoblje pretplate ne završi
  • Tijekom razdoblja koje ste odabrali kada ste izvršili kupnju ili, ako niste odabrali duljinu pretplate, jednu godinu.
  • Na broju uređaja i za broj korisnika koji ste odabrali kada ste izvršili kupnju. Ako niste izvršili odabir, licenciju možete koristiti samo na jednom uređaju za jednog korisnika.
  • Ako vaši uređaji i operacijski sustavi udovoljavaju našim zahtjevima. Vaša je odgovornost pobrinuti se da su vam uređaji ažurirani i da udovoljavaju tim zahtjevima. (Ažuriranje uređaja ujedno predstavlja i dobru sigurnosnu praksu.)

Ako upotrebljavate svoju licenciju za malo poduzeće:

Dobivate licenciju za softver i usluge na koje ste se pretplatili, u skladu s gore navedenim uvjetima. Jedina je razlika u tome da softver mogu upotrebljavati samo zaposlenici malog poduzeća i samo vezano uz poslovanje poduzeća.

Morate se pobrinuti za registraciju svake licencije koju kupite uz upotrebu iste adrese e-pošte kao u profilu računa. Ako kupite nove licencije upotrebljavajući tu adresu e-pošte, pobrinut ćemo se da im datum obnove bude jednak kao za prvotno kupljene licencije. Automatski ćemo razmjerno smanjiti cijenu u skladu s kraćim početnim razdobljem valjanosti novih licencija. Dodatne licencije koje kupite upotrebljavajući adresu e-pošte koja nije povezana s Vašim računom izdavat će se za razdoblje koje kupite i neće uključivati popust.

Što je s besplatnim softverom i uslugama?

Katkad nudimo softver i usluge besplatno, kao dodatnu značajku u sklopu plaćene pretplate, predizdanje, beta inačicu softvera ili uslugu pružanu kao znak pažnje koja može biti u eksperimentalnoj fazi. Uvjeti iz ovog ugovora odnose se na besplatni softver i usluge pružane kao znak pažnje, osim ako smo naveli drugačije. Mogu se primjenjivati neka ograničenja, a mi ćemo vas o njima obavijestiti kad vam učinimo dostupnim besplatan softver ili usluge pružane kao znak pažnje. Besplatan softver ili usluge pružane kao znak pažnje možete upotrebljavati u razdoblju u kojem vam ih pružamo.

Što je s maloljetnicima?

Morate se pridržavati zakona kada koristite naš softver i usluge. Ako proizvod koji kupite uključuje značajke praćenja, možete ih upotrebljavati samo za praćenje i nadzor djece ako na to imate zakonsko pravo. To znači da morate biti roditelj, pravni skrbnik ili imati drugo zakonsko odobrenje.

Što ne smijem raditi sa softverom i uslugama društva McAfee?

Naša prava kao vlasnika ili davatelja licencija za softver i usluge zaštićena su zakonom. To znači da će, učinite li nešto poput navedenog u sljedećim primjerima, Vaša pretplata vjerojatno biti otkazana, a možda ćemo morati poduzeti i daljnje radnje. Ne želite to. Evo nekih primjera: Nemojte…

  • pokušavati dokučiti izvorni kod, što uključuje primjenu funkcionalne analize softvera ili dekompiliranja softvera ili usluga;
  • vršiti bilo kakve izmjene softvera ili usluga;
  • komercijalno iskorištavati softver ili usluge, što uključuje prodaju, posudbu ili iznajmljivanje;
  • koristiti piratsku verziju softvera ili usluga;
  • stvarati bilo koji proizvod ili uslugu na temelju softvera ili usluga;
  • prenositi softver ili usluge na bilo koga drugoga, što uključuje podlicenciranje ili dodjeljivanje;
  • koristiti se softverom ili uslugama za bilo koje nezakonite postupke;
  • objavljivati ili izrađivati kopije softvera (osim sigurnosnih kopija);
  • ometati bilo koga drugoga u uporabi softvera ili usluga;
  • pokušavati zaobići mjere tehničke zaštite softvera i usluga;
  • premašiti primjenjiva ograničenja prostora za pohranu sadržaja ili ograničenja brzine prijenosa podataka;
  • upotrebljavati višekorisnički proizvod za praćenje i nadzor bilo koje druge osobe bez njezinog pristanka;
  • instalirati softver ili usluge na više uređaja no što vam je dopušteno, (uključujući neuklanjanjem softvera ili usluga s uređaja prije prodaje ili prijenosa vlasništva); ili
  • nastaviti s upotrebom softvera ili usluga nakon što su vaša prava korištenja softverom ili uslugama istekla ili su ukinuta.

Tehnička podrška

Za softver i usluge koji zadovoljavaju uvjete za tehničku podršku, dobit ćete standardnu ponudu podrške u trajanju Vaše plaćene pretplate. Provjerite račun prilikom kupnje softvera ili usluga da biste vidjeli odnosi li se ovo na vašu kupnju. Naše standardne ponude, pravila i postupci podrške mogu se mijenjati s vremena na vrijeme i mogu se razlikovati po zemljama.

Kako funkcioniraju ažuriranja za softver i usluge društva McAfee?

Redovito izdajemo nadogradnje, poboljšanja i izmjene našeg softvera i usluga (ažuriranja). Kada ažuriranje postane dostupno, možemo prestati podržavati prethodnu verziju softvera ili usluga. Kako biste osigurali da možete upotrebljavati nove značajke koje razvijamo, pristajete na instaliranje ažuriranja u pozadini dok radite druge stvari. Možemo pružati i ažuriranja za besplatni softver i usluge pružane kao znak pažnje, ali na to nismo obvezni.

Što se događa kada McAfee ukine softver, usluge ili značajke?

S vremena na vrijeme možemo odlučiti ukinuti određeni softver, usluge ili određene značajke softvera ili usluga. Kada ih prestanemo nuditi za kupnju, preuzimanje ili obnovu, dosežu istek vijeka prodaje, a nakon krajnjeg datuma isteka vijeka prodaje nećete moći obnoviti svoju pretplatu. Nažalost, ponekad moramo prestati podržavati starije proizvode kako bismo radili nove i bolje stvari. Moramo provoditi i izmjene značajki softvera i usluga ako to zahtijevaju platforme trećih strana i softver, što je izvan naše kontrole.

Plaćanje i automatska obnova

Ako ste kupili softver od društva McAfee, a ne od treće strane, kada s nama dijelite podatke o plaćanju (kreditna ili debitna kartica ili drugi način plaćanja) ovlašćujete nas (ili našeg ovlaštenog partnera) za terećenje svog načina plaćanja za početni iznos kupnje i za sve obnove pretplate.

Ažuriranje podataka o plaćanju

Ako se bilo koji od vaših podataka za plaćanje promijeni (primjerice, broj kartice ili datum isteka), javite nam što je prije moguće kako bismo vam mogli nastaviti pružati softver i usluge kada dođe vrijeme za obnovu.

Ponekad možemo dobiti ažurirane podatke o kreditnoj ili debitnoj kartici od izdavatelja kartice ili kartične mreže, a koristit ćemo ih za automatsko ažuriranje vaših pojedinosti o plaćanju. Možemo i ponovno pokušati provesti neuspješne naplate u cilju dovršenja transakcija, uključujući ponovnim pokušajima naplate s neuspješno terećenih kartica putem produljenja datuma isteka. Dajete nam pristanak za terećenje svog načina plaćanja upotrebom ažuriranih pojedinosti.

Kako funkcionira automatsko obnavljanje?

Ako ste kupili svoj softver od društva McAfee, a ne od treće strane, vaša plaćena pretplata automatski će se obnoviti po isteku svojeg trajanja, osim ako ste se odlučili ne upotrebljavati automatsku obnovu ​​ili ste je naknadno otkazali. Unaprijed ćemo vas putem e-pošte obavijestiti da se bliži vrijeme obnove vaše pretplate i teretiti vaše sredstvo plaćanja unutar 30 dana do isteka pretplate. Iznos koji se naplaćuje bit će cijena softvera ili usluga u vrijeme obnove, što se može razlikovati od iznosa koji ste izvorno platili. Ako su vaš softver ili usluge preimenovani, nadograđeni ili zamijenjeni novom ponudom, pružit ćemo novu ponudu po cijeni koja nije viša od cijene obnove pretplate u vrijeme njenog isteka, pod uvjetom da su značajke u razumnoj mjeri usporedive. Ako se automatska obnova ne primjenjuje na vašoj lokaciji, navest ćemo to u vrijeme kupnje.

Kako isključujem automatsku obnovu?

Ako ne želite nastaviti pretplatu, možete isključiti automatsku obnovu u bilo kojem trenutku prijavom na stranicu My Account ili ako se obratite našoj Korisničkoj službi. Svakako to učinite više od 30 dana prije isteka pretplate kako ne bismo teretili vaš način plaćanja za sljedeću obnovu. Upamtite, ako isključite automatsku obnovu ili se ne prijavite na nju, nećete moći pristupati vrhunskim značajkama koje nudimo pretplatnicima naše usluge automatske obnove. Ako zaboravite isključiti automatsku obnovu, unutar 60 dana nakon provedbe naplate možete zatražiti povrat i otkazati pretplatu. U tu svrhu obratite se Korisničkoj podršci.

Kada ovaj ugovor službeno završava?

Ovaj ugovor istječe istekom vašeg prava na pristup softveru i uslugama ili kada ga vi ili mi raskinemo. Kad istekne, više ne smijete upotrebljavati softver i usluge i morate trajno izbrisati softver i usluge sa svojih uređaja.

Mogu li otkazati svoju pretplatu?

Naravno, možete, ali time se odričete svih mrežnih zaštita koje pružamo. Ako ste sasvim sigurni, možete otkazati pretplatu u bilo koje vrijeme prije njenog isteka. Prije otkazivanja ipak proučite naša Pravila o povratu, jer možda nećete imati prava na puni povrat sredstava. Ako nemate pravo na povrat, dobra je vijest da ćete moći nastaviti upotrebljavati softver i usluge do kraja otkazanog plaćenog razdoblja pretplate.

Hoće li moja pretplata biti obustavljena ili otkazana ako prekršim uvjete ovog ugovora?

Da. Ako kršite ovaj ugovor ili bilo koji od dodatnih uvjeta koji se primjenjuju, morat ćemo obustaviti ili okončati vašu uporabu softvera ili usluge. Kada je okončamo, možemo i zatvoriti vaš račun.

Što se događa s mojim podacima po isteku ovog ugovora?

Brišemo sav vaš pohranjeni sadržaj i sadržaj sigurnosne pohrane (informacije, tekst, datoteke, poveznice, slike i sve ostale materijale koje nam pružite) u skladu s našim internim pravilima nakon što ste izbrisali ili deinstalirali svoj softver. Odgovorni ste za pohranjivanje i sigurnosnu pohranu svojih sadržaja prije okončanja ugovora. Prostor na tvrdom disku i prostor za pohranu u oblaku jeftini su, pa nemojte ovo zaboraviti!

Uvjeti koji se odnose samo na pojedine proizvode i usluge 

Dodatni uvjeti
Dio našeg softvera i usluga uključuje nekoliko dodatnih uvjeta pružanja usluge koji nisu obuhvaćeni ovdje. Više informacija možete pronaći na našem web-mjestu.

Uklanjanje virusa, TechMaster usluge ili Jamstvo za zaštitu od virusa
Poduzet ćemo sve razumne napore kako bismo uklonili viruse i zlonamjerni softver s vašeg uređaja. Međutim, ne možemo jamčiti da je moguće ukloniti sav zlonamjerni softver i sve viruse jer su neki napadi daleko sofisticiraniji od onih rješivih jednostavnim skeniranjem. Dodatne informacije možete potražiti u Uvjetima pružanja usluge TechMaster i Uvjetima Jamstva za zaštitu od virusa.

Proizvodi i značajke za upravljanje lozinkama
Nikada nismo u posjedu kopije vaše glavne lozinke ili ključeva za šifriranje, tako da ste odgovorni za njihovo čuvanje. Upotrebljavajte jaku glavnu lozinku koju je teško pogoditi i držite ključeve na sigurnom mjestu jer ako ih izgubite, ne možemo vam pomoći da se vratite u svoj račun. Ne postoji opcija „resetiranja lozinke”.

WebAdvisor
WebAdvisor upotrebljava mnogo složene matematike da bi ocijenio je li web-mjesto sigurno za pregledavanje. Koliko god dobar bio, ipak ne može uočiti svaku prijetnju ili shvatiti prirodu svakog web-mjesta. Ocjene ne jamče da je web-mjesto potpuno slobodno od rizika, a dobre ocjene ne znače da podržavamo web-mjesto ili njegove usluge. „Sigurno pretraživanje“ WebAdvisora po zadanim postavkama pogoni Yahoo!. Ako uključite Sigurno pretraživanje, vaša će pretraživanja koristiti Yahoo! mrežu. Opcije zadane tražilice možete promijeniti u postavkama preglednika.

Značajka Kućni skener 
Ako ste kupili ovu značajku, morat ćete se prijaviti na nju da bi funkcionirala. Uključivanjem Kućnog skenera dajete nam dopuštenje za identifikaciju uređaja koji se povezuju na vašu kućnu Wi-Fi mrežu. To nam pomaže uočiti uređaje koji imaju lošu zaštitu i mogu ugroziti vašu sigurnost. U svakom trenutku možete isključiti primjenu Kućnog skenera. Kućni skener namijenjen je samo Vašoj kućnoj Wi-Fi mreži. Kućni skener prikuplja podatke od svakog uređaja na vašoj mreži, pa se svakako pobrinite da vaši prijatelji i obitelj znaju da će njihovi uređaji biti skenirani prije no što im date svoju lozinku za Wi-Fi.

Usluge za nadzor identiteta    

Zaštita od krađe identiteta društva McAfee
vi se uvjeti primjenjuju samo ako ste se prijavili na usluge zaštite identiteta od nas ili jednog od naših pouzdanih partnera, imate pravo na njih ili ih upotrebljavate (ove se usluge katkad nazivaju „usluge zaštite identiteta”). Vaša prava vezano uz ove usluge mogu biti navedena u dokumentaciji koja je popratila vašu kupnju ili prijavu i dodatnim primjenjivim uvjetima pružanja usluge proizvoda (nalaze se na adresi: www.mcafee.com/legal u sklopu Uvjeti pružanja usluge proizvoda) i dostupna su na našem web-mjestu.

Usluge za nadzor mračne mreže (Dark Web)
Mračna mreža može biti zastrašujuće mjesto! To je u osnovi samo internet, ali šifrirana verzija, stoga je teže saznati tko posjeduje web-mjesta. Zbog toga ljudi putem nje kupuju i prodaju sve vrste informacija, primjerice brojeve kreditnih kartica i identifikacijskih dokumenata.

Naša usluga za nadzor Dark Weba (mračne mreže) pretražuje podatke na Dark Webu (mračnoj mreži) koji su nam dostupni i obavještava vas ako na Dark Webu (mračnoj mreži) pronađemo osobne podatke koje ste odlučili nadzirati. Korištenjem usluge izražavate razumijevanje i prihvaćanje sljedećih dodatnih uvjeta: 

Ne možemo ukloniti vaše kompromitirane podatke s Dark Weba (mračne mreže).   

Vi ste odgovorni za ažuriranje podataka za kontakt, pregledavanje upozorenjā i provođenje bilo kojih preporučenih radnji u svrhu smanjenja rizika od daljnje zloupotrebe podataka. Ne jamčimo da će naše preporuke spriječiti takvu zloupotrebu. 

Ne jamčimo da naši izvori podataka sadrže sve slučajeve u kojima su vaši osobni podaci ugroženi niti tvrdimo da naša usluga uopće može spriječiti hakiranje vaših podataka.  

  • Dostavljamo vam upozorenja na temelju podataka s Dark Weba (mračne mreže) koji su nam dostupni.  Ne jamčimo točnost informacija koje vam pružamo. 
  • Možemo nadzirati isključivo informacije koje ste nam odlučili pružiti u cilju nadzora. Vi morate osigurati njihovu točnost.  
  • Odlučite li primati upozorenja putem SMS-a, vi ste odgovorni za sve naknade za SMS-ove i podatkovni promet koje naplaćuje vaš pružatelj mobilnih usluga.
  • Morate biti odrasla osoba da biste se koristili našom uslugom nadzora Dark Weba (mračne mreže). Ne smijete pružiti osobne podatke djece za nadzor.
  • Možete pružiti samo vlastite osobne podatke ili podatke za odrasle osobe za koje ste dobili valjani pristanak za nadzor. Ne smijete pružiti osobne podatke bilo koje druge osobe koja nije pristala, a vi ne smijete upotrebljavati našu uslugu nadzora Dark Weba (mračne mreže) kako biste dobili tuđe informacije bez njihovog pristanka.

Jamstva i odricanja

30-dnevno jamstvo povrata novca
Tijekom prvih 30 dana od kupnje možete odlučiti otkazati pretplatu iz bilo kojeg razloga i zatražiti povrat iznosa koji ste platili. Dodatna pravna sredstva mogu biti dostupna u zemlji u kojoj ste kupili softver McAfee, a neka su navedena na kraju ovog dokumenta.

Napadi na podatke
Povrede sigurnosti mogu uključivati ​​napade na Vaše podatke. Na primjer, virusi i drugi zlonamjerni softver mogu izbrisati, uništiti, mijenjati ili šifrirati podatke i datoteke na vašem uređaju. Ako se to dogodi, možete izgubiti pristup vašim podacima i datotekama. Slažete se da je sigurnosno kopiranje i pohranjivanje svih podataka i datoteka na uređajima kako biste ih po potrebi mogli sigurno vratiti vaša odgovornost. Kao što smo ranije spomenuli u ovim uvjetima, prostor na tvrdom disku i prostor za pohranu u oblaku jeftini su. Trebate sigurnosno kopirati svoje važne datoteke na uglednu uslugu za online pohranu podataka i činiti to često. Nismo odgovorni za izgubljene ili oštećene datoteke ili prekide zbog napada na vaše podatke.

Visokorizične aktivnosti
Softver i usluge nisu otporni na kvarove niti osmišljeni ili predviđeni za upotrebu u visokorizičnim aktivnostima kao što je upotreba u opasnim okruženjima u kojima je obvezno besprijekorno funkcioniranje, uključujući rad u nuklearnim postrojenjima, sustave komunikacije u zračnom prometu, sustave naoružanja, strojeve za izravno održavanje života ili druge primjene u kojima bi zastoj rada softvera ili usluga mogao izravno dovesti do smrti, ozljeda i teških fizičkih oštećenja ili oštećenja imovine. Ne pružamo bilo koja izričita ili podrazumijevana jamstva primjerenosti za visokorizične aktivnosti. 

Ograničenje odgovornosti

Naša i odgovornost naših povezanih društava, dobavljača, davatelja licencija ili trećih strana kao pružatelja usluga vama, prema ili u vezi s ovim uvjetima, [a] ograničena je na cijenu koju ste platili za primjenjivi softver ili usluge za pretplatu u razdoblju u kojem je došlo do događaja ili okolnosti koje dovode do odgovornosti, ili 100 USD u slučaju besplatnog softvera; i [b] isključuje bilo kakvu odgovornost prema vama za bilo koji: [i] neizravni, posebni, povezani ili posljedični gubitak ili štetu, uključujući gubitak dobiti, gubitak ugleda, gubitak plaća za osoblje, prekid rada, kvar ili zastoj rada računala ili gubitak podataka; ili [ii] krađu informacija kojima se može identificirati pojedinac.

Ne pružamo nikakva jamstva i tvrdnje, izričite ili podrazumijevane, u odnosu na softver ili usluge, uključujući jamstva ili uvjete utrživosti, rada, zadovoljavajuće kvalitete, primjerenosti za namjenu, vlasništva i nepovređivanja. Softver i usluge pružaju se „u viđenom stanju“. Vi ste odgovorni za odabir softvera i usluga radi postizanja željenih rezultata, kao i za instalaciju i upotrebu softvera ili usluge. Ne jamčimo i ne garantiramo za upotrebu ili rezultate softvera ili usluga. Ne jamčimo i ne garantiramo da će softver ili usluge raditi bez kvara, bez prekida, pogreški ili nedostataka ni da će softver štititi od svih mogućih sigurnosnih prijetnji, da neće biti nikakvih smetnji ili drugih pogrešaka u softveru ili uslugama izazvanih virusom, zarazom, crvom ili sličnim zlonamjernim kodom koji mi nismo uveli ili razvili. Nismo odgovorni ni za kakvu nedostupnost ni za prekide usluge, za bilo koje izgubljene ili ukradene podatke ili sustave ni za bilo kakvu drugu štetu koja proizlazi iz bilo kojih radnji ili upada ili je povezana s njima.

Slažete se da ograničenja odgovornosti i odricanja od odgovornosti u ovom odjeljku odražavaju naknadu koja se naplaćuje za softver, a koja bi bez tih ograničenja bila veća. Nijednim dijelom ovog ugovora ne ograničavaju se bilo koja prava koja imate prema postojećim zakonima o zaštiti potrošača ili drugim primjenjivim zakonima kojih se u svojoj zemlji ne možete odreći, uključujući one izričito navedene u odjeljku o lokalnom zakonskom okviru.

Neke opće napomene

Što se događa kada društvo McAfee izvrši promjene ovih uvjeta?

Ponekad uvodimo izmjene ovih uvjeta i objavljujemo ih na svom web-mjestu. Ako se ne slažete s bilo kojom od promjena, možete okončati pretplatu neobnavljanjem, kao što je ranije navedeno. Ako obnovite pretplatu, prihvaćate najnoviju verziju ovih uvjeta. Ako ste prihvatili više od jedne verzije, najnovija verzija zamjenjuje sve starije verzije.

Mogu li društvu McAfee dostaviti povratne informacije?

Drago nam je primiti vaše povratne informacije o softveru i uslugama. Imajte na umu da ćemo ih upotrebljavati bez ograničenja.

Što je s troškovima podatkovnog prometa?

Vi ste odgovorni za plaćanje svih troškova podatkovnog prometa i mobilne komunikacije povezanih s upotrebljavanjem softvera i usluga.

Zakoni koje zemlje se primjenjuju na ove uvjete?

Nije tajna da različite zemlje imaju različite zakone za potrošače. Na upotrebu softvera i usluga te bilo koje zahtjeve primjenjivat će se:

  • zakoni države New York ili, ako se zakoni države New York utvrde neprimjenjivima, zakoni države Delaware,
  • zakoni pokrajine Ontario, Kanada, ako ste softver i usluge nabavili u Kanadi;
  • zakoni Novog Južnog Walesa, Australija, ako ste softver i usluge nabavili u Aziji, Australiji, na Novom Zelandu ili u Oceaniji, isključujući Japan;
  • zakoni Japana, ako ste softver i usluge nabavili u Japanu (ali isključujući pravila o izboru zakona);
  • Nacionalni zakoni zemlje u kojima ste nabavili softver i usluge ako ste ih nabavili u Europskoj uniji, na Islandu, u Norveškoj ili Švicarskoj;

Bez obzira na to koji se lokalni zakon primjenjuje, uvijek je isključeno sljedeće:

  • načela sukoba interesa;
  • Konvencija Ujedinjenih naroda o ugovorima o međunarodnoj prodaji robe; i
  • Jednoobrazni zakon za računalne informatičke transakcije.

Što ako postoji spor?
Većina sporova može se neformalno riješiti ako se obratite Korisničkoj službi. Ako ne možemo postići sporazum o rješavanju spora, preferiramo riješiti sve sporove kroz arbitražu. Međutim, ako živite u Sjedinjenim Državama, slažete se s rješavanjem svih sporova vezanih uz ovaj ugovor pomoću arbitraže ili pred sudom za mala potraživanja, kao što detaljnije objašnjavamo u odjeljku „Obvezujuća arbitraža i odricanje od prava na skupnu tužbu” u nastavku.

Kontrola izvoza
Softver i usluge podliježu kontroli izvoza u skladu sa zakonima SAD-a i lokalnim zakonima drugih zemalja. Slažete se da bez potrebnog ovlaštenja Ureda za industriju i sigurnost Ministarstva trgovine SAD-a ili drugog vladinog tijela koje može biti nadležno za izvoz ili prijenos nećete izravno ili neizravno izvoziti i prenositi softver ili usluge i povezanu dokumentaciju i tehničke podatke pojedincima, pravnim osobama ili zemljama u kojima su izvoz, prijenos ili pristup ograničeni zakonima o kontroli izvoza, dopuštati im pristup softveru, uslugama, povezanoj dokumentaciji ili korištenje njima . Nećete upotrebljavati ili prenositi bilo koje proizvode društva McAfee za krajnju upotrebu u vezi s nuklearnim, kemijskim ili biološkim oružjima, raketnu tehnologiju ili vojne krajnje korisnike u skladu s 15 CFR Dio 744.21 niti pristupati tim proizvodima osim ako za to niste ovlašteni propisom ili posebnom dozvolom vlade SAD-a ili relevantne lokalne vlade. Ako dobijemo obavijest da je korisnik identificiran kao sankcionirana ili ograničena strana prema mjerodavnom pravu, nismo obavezni izvršiti nijednu svoju obavezu prema ovim uvjetima ako to znači kršenje izrečenih mjera ili ograničenja. Dodatne informacije o izvozu i uvozu proizvoda društva McAfee mogu se naći ovdje, uz ažuriranja s vremena na vrijeme.

Cjelovitost ugovora
Ovi se uvjeti cjelovit ugovor između vas i nas vezano uz upotrebu softvera i usluga. Ovim uvjetima zamjenjuju se svi prethodni ugovori ili uvjeti između vas i nas u vezi sa softverom i uslugama i sva druga komunikacija, sve izjave i svi oglasi u vezi s njima.

Prevedene verzije
Verzije ovih uvjeta prevedene s engleskog pružamo samo radi praktičnosti za vas. Ako postoji bilo kakva razlika u značenju ili interpretaciji između prevedene verzije i engleske verzije, primjenjuje se engleska verzija.

Bez odricanja
Odredbe ovih uvjeta možemo se odreći samo u potpisanom dokumentu.

Pravne osobe koje izdaju licenciju
Softver i usluge licencira vam jedna od sljedećih pravnih osoba:

  • McAfee, LLC, društvo s ograničenom odgovornošću čije je sjedište u Delawareu, a uredi na adresi 6220 America Center Drive, San Jose, California 95002, SAD, ako je softver preuzet u Sjedinjenim Državama, Meksiku, Srednjoj Americi, Južnoj Americi ili na Karibima;
  • McAfee Consumer Affairs North, LLC, društvo s ograničenom odgovornošću čije je sjedište u Delawareu, a uredi na adresi 6220 America Center Drive, San Jose, California 95002, SAD, ako je softver preuzet u Kanadi;
  • McAfee Ireland Limited, čiji je ured na adresi Building 2000 City Gate, Mahon, Cork, Irska, ako je softver preuzet na području Europe, Bliskog istoka, Afrike, Pacifičkog obruča ili Australije; ili
  • Ako je softver preuzet u Japanu, softver licencira McAfee, LLC. Ako je softver preuzet u Japanu, sve usluge pruža McAfee Co., Ltd. čiji su uredi na adresi Shibuya Mark City West 1-12-1, Dougenzaka, Shibuya-ku, Tokyo 150-0043, Japan.

Informacije za kontakt društva McAfee

Korisnička služba i tehnička podrška: http://service.mcafee.com
Sporovi:
Attn: McAfee Legal Department
5000 Headquarters Drive
Plano, Texas 75024

web-mjesto McAfee
Suglasni ste pridržavati se Uvjeta pružanja usluge za web-mjesto McAfee, uključenih u ove uvjete.

Lokalne zakonske odredbe

Za potrošače u Australiji 
U slučajevima u kojima se bilo koja jamstva potrošačima u skladu sa Zakonom o tržišnom natjecanju i zaštiti potrošača iz 2010. (Competition and Consumer Act 2010 (Cth) (CCA) primjenjuju na softver i usluge, a CCA poništava ili zabranjuje odredbu u ovim uvjetima kojima se isključuju, ograničavaju ili prilagođavaju takva jamstva potrošačima, naša će odgovornost na temelju pružanja softvera i usluga zbog neusklađenosti s takvim jamstvima potrošačima biti ograničena na pružanje sljedećih pravnih sredstava: 

Naše usluge uključuju jamstva koja se ne mogu isključiti u skladu sa Zakonom o zaštiti potrošača u Australiji. Za velike kvarove usluge imate pravo: 

  • otkazati ugovor o pružanju usluga s nama; i 
  • dobiti povrat za neiskorišteni dio ili naknadu za smanjenu vrijednost. 

Imate pravo i na naknadu za bilo koji drugi razumno predvidivi gubitak ili štetu. Ako kvar ne predstavlja veliki kvar, imate pravo na rješavanje problema s uslugom u razumnom roku i, ako to nije učinjeno, na raskid ugovora i ostvarivanje povrata za neiskorišteni dio ugovora. 

Naši proizvodi uključuju jamstva koja se ne mogu isključiti u skladu sa Zakonom o zaštiti potrošača u Australiji. Imate pravo na zamjenu ili povrat novca za veći kvar i pravo na naknadu za svaki drugi razumno predvidivi gubitak ili oštećenje. Imate pravo i na popravak proizvoda ili na zamjenu ako proizvodi nisu prihvatljive kvalitete i ako kvar ne predstavlja veći kvar. 

Ovo je jamstvo izdalo društvo McAfee Ireland Limited. Sve zahtjeve vezane uz ovo jamstvo šaljite na adresu: 

Legal Department 
McAfee Security Australia Pty Ltd 
Level 16 
40 Mount Street 
North Sydney, NSW, 2060 
Australia 

Za potrošače u Francuskoj 
Conformément aux dispositions de l’article L. 215-4 du code de la consommation, les clauses suivantes sont reproduites :   

Pour les contrats de prestations de services conclus pour une durée déterminée avec une clause de reconduction tacite, le professionnel prestataire de services informe le consommateur par écrit, par lettre nominative ou courrier électronique dédiés, au plus tôt trois mois et au plus tard un mois avant le terme de la période autorisant le rejet de la reconduction, de la possibilité de ne pas reconduire le contrat qu'il a conclu avec une clause de reconduction tacite. Cette information, délivrée dans des termes clairs et compréhensibles, mentionne, dans un encadré apparent, la date limite de non-reconduction. 

Lorsque cette information ne lui a pas été adressée conformément aux dispositions du premier alinéa, le consommateur peut mettre gratuitement un terme au contrat, à tout moment à compter de la date de reconduction. 

Les avances effectuées après la dernière date de reconduction ou, s'agissant des contrats à durée indéterminée, après la date de transformation du contrat initial à durée déterminée, sont dans ce cas remboursées dans un délai de trente jours à compter de la date de résiliation, déduction faite des sommes correspondant, jusqu'à celle-ci, à l'exécution du contrat. 

Les dispositions du présent article s'appliquent sans préjudice de celles qui soumettent légalement certains contrats à des règles particulières en ce qui concerne l'information du consommateur. 

Lorsque le professionnel n'a pas procédé au remboursement dans les conditions prévues à l'article L. 215-1, les sommes dues sont productives d'intérêts au taux légal.

Za potrošače u Nizozemskoj 
Svaka će se automatska obnova vaše izvorne pretplate izvršiti na neodređeno razdoblje. Možete otkazati svoju obnovljenu pretplatu u bilo kojem trenutku nakon obnove obraćanjem Korisničkoj službi najmanje 30 dana prije namjeravanog otkazivanja, a mi ćemo izvršiti povrat odgovarajućeg dijela novca u skladu s domaćim zakonom. 

 

Sporovi

Obvezujuća arbitraža i odricanje od skupne tužbe

Ova se klauzula odnosi na korisnike u SAD-u.

Sporazum o arbitraži 
Vi i društvo McAfee suglasni ste da će se bilo koji zahtjevi ili sporovi koji proizlaze iz ovog sporazuma ili su povezani s njim (zahtjev) rješavati povjerljivom obvezujućom arbitražom u skladu sa Saveznim zakonom o arbitraži. To uključuje zahtjeve koji su upućeni od nas, vas, u vaše ime ili koje su uputile osobe povezane s vama ili nama, kao što su zaposlenici, društva-kćeri ili sljednici.

Vi i mi suglasni smo da se arbitražom, na sudu ili na bilo koji drugi način ne može nametnuti nikakva skupna tužba ili druga kolektivna, konsolidirana ili zastupana tužba. Svi zahtjevi, bilo u arbitraži ili na drugi način, moraju se iznijeti isključivo u vaše vlastito ime ili u ime društva McAfee, a ne kao tužitelj ili sudionik skupne tužbe u bilo kojem navedenom skupnom ili kolektivnom postupku. Mi i vi odričemo se prava na pokretanje skupnog postupka ili sudjelovanje u njemu ili utuživanje zahtjeva pred sudom ili porotom.

Obavijest o sporu 
Strana je obavezna pisanim putem obavijestiti drugu stranu 60 dana prije pokretanja arbitraže. Obavijesti nam treba uputiti na adresu: McAfee, 5000 Headquarters Drive, Plano, TX 75024, Attention: Legal Department. Obavijest mora sadržavati vaše ime i prezime, adresu i podatke za kontakt, činjenice koje dovode do spora i zatraženo rješenje. vi i mi moramo uložiti razumne napore u rješavanje bilo kakvog spora putem neformalnih pregovora u roku od 60 dana od dana slanja obavijesti o sporu. Po isteku 60 dana i jedna i druga strana mogu pokrenuti arbitražu u slučaju da je spor neriješen. Ove obaveze vezane uz obavijest ne mijenjaju rok zastare primjenjiv na bilo koji zahtjev. 

Vođenje arbitraže 

  • Spor će voditi jedan, neutralni arbitar, koji će biti odvjetnik koji prakticira pravo u relevantnoj jurisdikciji uz najmanje 10 godina iskustva ili umirovljeni sudac odabran u skladu s pravilima Američke arbitražne udruge (AAA), kojeg će obvezivati uvjeti ovog ugovora. 
  • Primjenjivat će se Pravila arbitraže (Pravila komercijalne arbitraže ili Pravila potrošačke arbitraže Američke arbitražne udruge (AAA)), prilagođena u skladu s ovim sporazumom. 
  • Svi arbitražni postupci provoditi će se na engleskom jeziku. 
  • Osim za potraživanja ili protupotraživanja iznosa manjih od 25.000 USD, arbitar će izdati obrazloženu pisanu odluku u kojoj se dostatno objašnjavaju bitni nalazi i zaključci na kojima se odluka temelji, a odluka će biti povjerljiva i objavljena samo kako je nužno za dobivanje presude ili kako je propisano zakonom. 

Troškovi
Naknadu za podnošenje plaća strana koja pokreće arbitražu. Ako je donesena odluka u vašu korist, nadoknadit ćemo Vam iznos naknade za podnošenje ako ste ga vi platili. Možemo vam nadoknaditi ili unaprijediti isplatiti naknadu za podnošenje ili druge troškove ako smatramo da za to postoji opravdan razlog (npr. ne možete si priuštiti plaćanje naknade). Arbitražna pravila primjenjivat će se u odnosu na sve ostale naknade i troškove, a svaka će strana snositi vlastite pravne troškove i izdatke, osim ako arbitar ne odredi drugačije.

Mogućnost suda za mala potraživanja
Ako ste individualni potrošač, možete odlučiti pokrenuti protiv nas spor pred sudom za mala potraživanja u svojoj zemlji prebivališta ili u okrugu Santa Clara, Kalifornija, ako udovoljavate zahtjevima suda. 

Pridržavanje prava na primjenu privremenih pravnih sredstava
Unatoč ovoj arbitražnoj klauzuli, i dalje ćemo imati pravo na uporabu pravnih sredstava za samopomoć ili traženje sudske zabrane, ovrhe ili naloga za zapljenu u bilo kojem trenutku.  

Suprotstavljene odredbe
Ovaj sporazum o arbitraži ima prednost pred bilo kojim sukobljenim odredbama pravila arbitraže ili bilo kojim drugim primjenjivim uvjetima arbitraže. Ako se bilo koji dio ovog sporazuma o arbitraži smatra nevažećim ili neprovedivim, to neće utjecati na važenje drugih odredbi sporazuma o arbitraži, s tim da (a) ako se zabrana skupne arbitraže smatra nevažećom, tada će cijeli sporazum o arbitraži biti ništavan, i (b) ako se zabrana o arbitraži zastupničkih zahtjeva iznesenih kao privatna tužba preko državnog odvjetništva smatra nevažećom, tada će sporazum o arbitraži biti ništavan samo u odnosu na takve zahtjeve. 

Odricanje od suđenja uz sudjelovanje porote
Ako se iz bilo kojeg razloga o zahtjevu odlučuje na sudu umjesto kroz arbitražu, Vi i mi suglasni smo da u suđenju neće sudjelovati porota. Vi i mi odričemo se bezuvjetno svih prava na suđenje pred porotom u bilo kojem sporu koji je na bilo koji način povezan sa sporazumom ili bilo kojim softverom ili bilo kojim uslugama ili proizlazi iz njih.  U slučaju parnice, ovaj odjeljak može biti podnesen kao dokaz pisanog pristanka na suđenje pred sudom. Ovim stavkom ne poništava se na bilo koji način sporazum o arbitražnom rješavanju sporova. 

Za korisnike iz Europske unije
Služba za mrežno rješavanje sporova (ODR) i Alternativno rješavanje sporova (ADR). Zakonski smo obvezni na našem web-mjestu ponuditi poveznicu na platformu EU ODR: https://ec.europa.eu/info/live-work-travel-eu/consumers/resolve-your-consumer-complaint. Nismo obavezni upotrebljavati ADR ako imate pritužbu na nas. Ako imate pritužbu na nas koju ne možemo riješiti primjenom svojih internih postupaka za rješavanje pritužbi, obratit ćemo vam se pismom ili putem e-pošte vezano uz našu spremnost za prosljeđivanje slučaja ADR-u. Možete nam se obratiti putem našeg web-mjesta.

Posljednje ažuriranje: 31. ožujka 2021.

McAfee Secure Home Platform


Welcome to the McAfee Secure Home Platform! These Terms of Service (“Terms”) affect your legal rights, so please read them carefully. These Terms apply to your access and use of a home wireless network (the “Home Network”) that is protected by McAfee Secure Home Platform (“Platform”). If you will be managing the settings of the Home Network through the Secure Home Platform mobile application (the “App”), then these Terms also apply to you (“Home Network Administrator”) and your use of the App. You may access the Home Network from your personal computer, tablet, mobile device or other Internet-capable device (“your Device”).  In order to access and use the Home Network and/or the App, you must agree to these Terms. The Platform and the App are provided by the applicable McAfee legal entity identified in Section 17 (collectively, “McAfee”, “we”, “us”, or “our”).

By clicking “I accept”, or by accessing or using the Home Network and/or the App, you agree to be bound by these Terms and all terms incorporated by reference. We have included links to additional terms, such as our Privacy Notice which are important and together create this legal agreement that applies to you.  If you do not agree to these Terms, including the mandatory arbitration provision and class action waiver in Section 12, you may not access or use the Home Network or the App.

McAfee reserves the right to change or modify these Terms at any time and in our sole discretion. If we make changes to these Terms, we will provide notice of such changes, such as by providing notice through the Home Network or updating the “Last Updated” date at the beginning of these Terms. By continuing to access or use the Home Network and/or App, you confirm your acceptance of the revised Terms and all of the terms incorporated therein by reference. We encourage you to review the Terms frequently to ensure that you understand the terms and conditions that apply when you access or use the Home Network and/or App. If you do not agree to the revised Terms, you may not access or use the Home Network and/or App.

1. SHARING OF DATA

You acknowledge that the Home Network Administrator may receive information about your use of the Home Network, including without limitation, your name, the type of Device you have, and the sites that you visit (for example, the Home Network Administrator may receive a notification if you visit a website that has parental control restrictions enabled). If you do not wish for the Home Network Administrator to receive this information, do not use the Home Network.

2.  PRIVACY

Our Privacy Notice is incorporated by reference into these Terms, and you understand that you are agreeing to the terms therein by accessing or using the Home Network and/or App. Please review the Privacy Notice for additional information about how we collect, use, and disclose information about you. The Privacy Notice applies solely to our use of information about you.  You acknowledge that the policy does not govern the Home Network Administrator’s use of any information about you that the Home Network Administrator receives, or any use of your information by any Internet Service Provider or other third party. 

3. ADDITIONAL PROVISIONS REGARDING THE APP 

Use of the App is permitted only by the Home Network Administrator. If you are not the Home Network Administrator, you have no right to use the App. If you are the Home Network Administrator, in order to use the App, you will need to register for a Platform user account (“Account”) through the App. By creating an Account, you agree to (i) provide accurate, current and complete Account information, (ii) maintain and promptly update, as necessary, your Account information, and (iii) maintain the security of your Account credentials. You agree that we can rely on the instructions of the person that establishes the Account related to your Home Network.  You are not permitted to let other individuals use your Account credentials. You understand that letting another individual control the Home Network through your Account may result in changes to your Platform configurations and permissions. You acknowledge that McAfee has no responsibility to you with respect to the actions of such parties. As such, you are solely responsible for maintaining the confidentiality of your Account login information and for all activities that occur under your Account.

4.  UNLAWFUL AND PROHIBITED USE

As a specific condition of your access to the Home Network, you explicitly agree not to use the Home Network for any purpose that is unlawful or prohibited by these Terms. You agree: (i) not to violate any applicable law, contract, intellectual property or other third-party right or commit a tort; (ii) not to engage in any harassing, threatening, intimidating, predatory or stalking conduct; not to use the Home Network in any way that could damage, disable, overburden, or impair the Home Network, or interfere with anyone else's use of the Home Network, (iii) not to attempt to gain unauthorized access to the Platform or the App, through hacking, password mining or any other means, (iv) not to attempt to reverse engineer any portion of the Platform or the App, or attempt to infringe the intellectual property rights of others in any way, (v) not to obtain or attempt to obtain any materials or information through any means not intentionally made available through the Home Network or App, (vi) to act responsibly and not use the Home Network or App for any fraudulent, unlawful, harassing, abusive, illegal, or unauthorized purpose, or engage in, encourage or promote any activity that violates these Terms. You further acknowledge and agree that a violation of these Terms may result in a denial of access to the Home Network and App without notice and may subject you to administrative penalty and/or criminal liability.

Additionally, if you are a Home Network Administrator, you agree that you will not permit anyone else to access or use your Account.

5. SECURITY WARNING

Wireless communications, including those sent over the Home Network, are not secure communications. McAfee is not responsible for the privacy of activity using the Home Network. For security purposes, activity on the Home Network may be monitored, but there is no obligation on McAfee to do so or to take any action even if it does.

6. AVAILABILITY OF THE PLATFORM; AUTOMATIC UPDATES

Availability of the Platform. While we aim for the Platform to be highly reliable and available, you acknowledge that it may not be available 100% of the time. The Platform is subject to sporadic interruptions and failures for a variety of reasons beyond our control, including router failure, Wi-Fi intermittency, service provider or your mobile carrier uptime, viruses, bugs or other issues present in your router equipment, computer or other devices connected to your Home Network, and your App configurations, among others. You acknowledge these limitations and agree that McAfee is not responsible for any damages allegedly caused by the failure or delay of the Platform. Additionally, you are solely responsible for any fees charged directly by such third parties in connection with your use of the Platform and for your compliance with all applicable agreements and policies provided by such third parties.

Automatic Updates. We may from time to time develop updates, patches, bug fixes, and other modifications to the Software (“Updates”) at no cost to you. Updates may be automatically installed without providing any additional notice or receiving any additional consent from you. By accessing or using the Software, you consent to automatic Updates. You further acknowledge that you may be required to install Updates to use the Software, and to promptly install any Update we provide.

7. PROPRIETARY RIGHTS

McAfee Property. You acknowledge that all of the intellectual property rights, including without limitation copyrights, patents, trademarks, and trade secrets in the Platform and the App (and in the underlying technology) are owned by McAfee, its affiliates or its licensors. All rights not expressly licensed are reserved.

Feedback. You may choose to, or we may invite you to submit, comments, ideas, suggestions, or concerns about the Platform and the App (collectively, “Feedback”). By submitting any Feedback, you agree that your submissions are voluntary, gratuitous, unsolicited, and without restriction, and will not place McAfee under any fiduciary or other obligation. You acknowledge that McAfee may use, copy, modify, publish, or redistribute your submissions for any purpose without any compensation to you. You further agree that McAfee does not waive any rights to use similar or related ideas previously known to McAfee, whether developed by its employees or obtained from other sources. 

8. LIMITED LICENSE

We are pleased to grant you a nonexclusive, revocable, non-assignable, non-sublicensable, limited license to use the Platform and the App for personal use only and in accordance with these Terms and all applicable laws and regulations. The Platform is intended to be used only on the router on which it is pre-installed, and the App is intended to be used only on a supported mobile device owned by you.  Unless explicitly stated by us, nothing in these Terms shall be construed as conferring any right or license to any patent, copyright, trademark, or other proprietary right of McAfee or any third party, whether by estoppel, implication or otherwise. This license is nontransferable and is revocable by us in the event you violate this Agreement.  Upon any termination of this license, you must immediately cease all use of the Platform and App. 

9.  LIMITED WARRANTY; DISCLAIMERS

Except for the limited warranty below, McAfee disclaims any and all other warranties, and any and all responsibility for any loss, injury, claim, liability, or damage of any kind resulting from, arising out of, or in any way related to (a) any errors in or omissions on or from the Home Network or App, including but not limited to technical inaccuracies and typographical errors, (b) any third party websites or content therein directly or indirectly accessed through links on the Home Network or App, including but not limited to any errors in or omissions contained therein, (c) the unavailability of the Home Network or App, (d) your use of the Home Network or App, (e) your use of any equipment or software in connection with the Home Network or App, or (f) information you might access or encounter or any activity that results from your access, encounter or activity on the internet.

Any dealings with any third parties (including advertisers and/or sponsors) appearing on the Home Network, and any other terms, conditions, warranties or representations associated with such dealings are solely between you and those third parties. We are not responsible for examining or evaluating, and do not warrant the offerings of, any of these businesses or individuals or the content of their websites. McAfee does not assume any responsibility or liability for the actions, products, or website contents of any third parties. You should carefully review their privacy statements and other conditions of use.

The Platform, Home Network, and App are provided on an “as is” and “as available” basis without warranties of any kind. McAfee makes no warranties or representations, and expressly disclaims any and all warranties, including but not limited to the implied warranties of design, merchantability, fitness for a particular purpose, and title, any warranties arising from a course of dealing, usage, or trade practice, and any warranties of non-infringement of any third party's patent(s), trade secret(s), copyright(s) or other intellectual property rights. McAfee will not be liable for any damages (including direct, indirect, incidental, consequential, special or punitive). McAfee does not warrant that the operation of the Home Network or App will be uninterrupted or error-free. No oral or written information given by McAfee or an authorized representative of McAfee shall create any warranty.

In addition, McAfee does not represent or warrant that the Platform, Home Network, and App are accurate, complete, reliable, current or error-free, or that the content or websites that you or users of your Home Network request, receive, or visit will be safe, legal, acceptable, or appropriate for a particular age. You acknowledge that any age-based filtering based on your App configurations may not be 100% accurate, and that McAfee is not responsible in the event that certain content on your Home Network is not appropriately filtered according to your configurations. While McAfee attempts to make your access to and use of the Platform, Home Network, and App safe, we cannot and do not represent or warrant that the Platform, Home Network, or App, or our servers are free of viruses or other harmful components. You assume the entire risk as to the quality and performance of the Platform, Home Network, and App.

You acknowledge that some security breaches involve attacks on data. For example, there are viruses and other malware that: (i) delete or destroy your data (sometimes individual files, but sometimes even an entire disk by corrupting a master boot record or other key element); (ii) modify your files (such as parasitic malware that attaches itself to a file and modifies the file to enable its own execution and/or propagation); and (iii) encrypt files on your drive (such as ransomware that uses asymmetric encryption). The best way for you to protect yourself from these types of attacks is frequent back-ups of your data to another device/location. That way, you have another copy of the data in the event that the attacking software has deleted, modified, or destroyed the data. It is your sole and exclusive responsibility to back-up all data and files on your device so that they can be restored in the event of an attack on your data. Without such a back-up, it may not be possible to restore the deleted/destroyed/modified data. McAfee is not liable for loss of or recovery of data, or for files or loss of use of systems or networks arising from attacks on data.

Limited Warranty. We warrant that the Platform will perform substantially in accordance with the product description provided at McAfee.com. If you are dissatisfied with any portion of the Platform or the App, or with any of these Terms, your sole and exclusive remedy is to discontinue using the Home Network.

10. LIMITATION OF LIABILITY

Under no circumstances are we or our suppliers, licensors or other third-party service providers liable to you for any: (a) indirect, special, incidental, or consequential damages; (b) theft of personally identifiable information or cost of procuring substitute services, and (c) damages for loss of profits, loss of goodwill, loss of personnel salaries, work stoppage, computer failure or malfunction, loss of data, or negligence of any kind, or for any other nondirect damage or loss.  In no event will our, our affiliates’ or our suppliers’, licensors’ or other third-party service providers’ aggregate liability to you for direct damages under these terms exceed the greater of (i) the price you paid for the Platform service, or (ii) if you have not paid McAfee for the use of any services, $100.00 USD (one-hundred U.S. dollars).  Nothing in these Terms limits any rights you may have under existing consumer-protection statutes or other applicable laws that may not be waived by contract in your jurisdiction.

11. INDEMNIFICATION

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold McAfee and its past, present, and future employees, officers, directors, contractors, equity holders, parent companies, subsidiaries, affiliates, licensors and suppliers (collectively, the “McAfee Parties”) harmless from any damages, liabilities, claims, demands, awards, judgments, losses, fees, expenses, and costs of every kind and nature whatsoever, whether known or unknown, foreseen or unforeseen, matured or unmatured, or suspected or unsuspected, in law or in equity, whether in tort, contract, or otherwise (collectively, “Claims”) made by any third party due to or arising out of (i) any misuse by you or anyone you authorize to use the Home Network, your Account, or the App; (ii) your violation of these Terms or any other applicable terms, policies, warnings, or instructions provided by McAfee or a third party in relation to the Home Network or App; (iii) any Feedback you provide; or (iv) your violation of any law or the rights of a third party. You agree to promptly notify McAfee of any third party Claims, cooperate with defending such Claims (including, but not limited to, attorneys’ fees and expenses, court costs, costs of settlement and costs of pursuing indemnification and insurance). You further agree that McAfee Parties shall have control of the defense or settlement of any third party Claims. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and McAfee.

12. BINDING ARBITRATION AND CLASS ACTION WAIVER

Agreement to Arbitrate Disputes. Any claim, dispute or controversy of any kind, regardless of the type of claim or legal theory or remedy (“Claim”) by either you or us against the other arising from, relating to or in any way concerning the Terms, the Home Network, the App, or any other services you receive from us (or from any advertising for any such products or services) shall, at the demand of either party, be resolved by confidential binding arbitration.  This agreement to arbitrate also includes: (i) claims relating to the enforceability or interpretation of any of these arbitration provisions; (ii) Claims by you, and also Claims made on your behalf or connected to you, such as an employee, representative, agent, predecessor, successor, heir, assignee, or trustee in bankruptcy; (iii) Claims that relate directly to us, and/or to our parent, affiliates, successors, assignees, employees, and agents; and (iv)  Claims asserted as part of a class action, private attorney general or other representative action, it being expressly understood and agreed to that the arbitration of such claims must proceed on an individual (non-class, non-representative) basis and the arbitrator may award relief only on an individual (non-class and non-representative) basis. You and we agree that no class action, consolidated action, private attorney general or other representative claims may be pursued in arbitration, nor may such actions be pursued in court.  By accepting this arbitration agreement, you agree to waive the right to initiate or participate in a class action, representative action, private attorney general action or consolidated arbitration in any matter encompassed by this arbitration provision.

Notice of Dispute. The party seeking arbitration must first notify the other party of the dispute in writing at least 60 days in advance of initiating arbitration.  Notice should be sent to McAfee, 5000 Headquarters Drive, Plano, TX 75024, Attention: Legal Department.  The notice must include your name, address, and contact information, the facts giving rise to the dispute, and the relief requested.  You and McAfee will attempt to resolve any dispute through informal negotiation within 60 days from the date of the Notice of Dispute is sent.  After 60 days, you or we may commence arbitration.

Administration of Arbitration. If any dispute is not resolved by informal negotiation, any claim, dispute, or controversy will be, at the demand of either party, conducted exclusively by binding arbitration governed by the Federal Arbitration Act (“FAA”), and not state law.  You are giving up the right to litigate (or participate as a party or class member in) all disputes in court before a judge or jury.  Instead, all disputes will be resolved on an individual basis before a single, neutral arbitrator and the proceeding shall be confidential.  The arbitrator will be either a lawyer admitted to practice law in his or her jurisdiction and with at least ten years’ experience, or a retired or former judge selected in accordance with the rules of the AAA.  The arbitrator is bound by the terms of this Agreement, and the arbitration shall be governed by the Commercial Arbitration Rules and Supplementary Procedures for Consumer Related Disputes of the AAA, as modified by this Agreement (the “Arbitration Rules”).  For more information, see adr.org or call 1-800-778-7879. 

All arbitration proceedings shall be conducted in English, and the United States FAA shall govern the interpretation, enforcement, and proceedings pursuant to the binding arbitration clause in these Terms.  The award shall be confidential and only disclosed as is necessary to obtain judgment or as otherwise required by law.  You and we further agree that a judgment may be entered upon the award by any court having jurisdiction.  The arbitration award shall determine the rights and obligations between the named parties only, and only in respect of the claims in arbitration, and shall not have any bearing on the rights and obligations of any other dispute.

Costs. The party initiating the arbitration shall pay the initial filing fee.  If you file the arbitration and an award is rendered in your favor, we will reimburse your filing fee.  We will pay the fees and costs for the first day of any hearing.  All other fees and costs will be allocated in accordance with the arbitration rules.  However, we will advance or reimburse filing and other fees if the arbitrator rules that you cannot afford to pay them or if you ask us and we determine there is a good reason for doing so.  Each party shall bear the expense of their respective attorneys, experts, witnesses, and other expenses, regardless of who prevails, but a party may recover any or all expenses from another party if the arbitrator, applying applicable law, so determines.

Right to Resort to Provisional Remedies Preserved. Nothing herein shall be deemed to limit or constrain our right to resort to self-help remedies or to comply with legal process, or to obtain provisional remedies such as injunctive relief, attachment, or garnishment by a court having appropriate jurisdiction; provided, however, that you or we may elect to arbitrate any dispute related to such provisional remedies.

Conflicting Terms. In the event of a conflict between the Arbitration Rules and this arbitration agreement, this arbitration agreement shall govern.  If any portion of this arbitration agreement is deemed invalid or unenforceable, it shall not invalidate the other provisions of the arbitration agreement, provided, however, that (a) if the prohibition on classwide arbitration is deemed invalid, then this entire arbitration agreement shall be null and void; and (b) if the prohibition on arbitration of representative claims brought in a private attorney general capacity is deemed invalid, then the arbitration agreement shall be null and void as to such claims only.  This arbitration agreement shall survive the termination or cancellation of these Terms.  In the event of a conflict between this arbitration agreement and any other applicable arbitration provision, this arbitration agreement shall control.

Waiver of Jury Trial. If for any reason a claim proceeds in court rather than through arbitration, you and McAfee agree that there will not be a jury trial.  You and McAfee unconditionally waive any right to trial by jury in any dispute that in any way relates to or arises out of these Terms or from any services you receive from us (or from any advertising for any such services).  In the event of litigation, this paragraph may be filed to show a written consent to a trial by the court.

13. GOVERNING LAW

Except as provided in Section 18 below, these Terms, your access to and use of the Home Network, the relationship of the parties, and any disputes arising out of, concerning, or relating to the Terms, including any disputes between you and McAfee, will be governed by and construed in accordance with the laws of the State of New York, excluding its conflict of law principles, except that the FAA governs all provisions relating to arbitration.  If for any reason, the laws of the State of New York are found not to apply, then these Terms, the use of the Platform, the relationship of the parties, and any disputes arising out of, concerning, or relating to these Terms, including any disputes between you and McAfee, will be governed by and construed in accordance with the laws of the State of Delaware, excluding its conflict of law principles, except that the FAA governs all provisions relating to arbitration.  The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act do not apply to the Home Network.

14. TERMINATION

These Terms will remain in full force and effect so long as you continue to access or use the Home Network and/or App, or until terminated in accordance with the provisions of these Terms. At any time, McAfee may (i) suspend or terminate your rights to access or use the Home Network and/or App, or (ii) terminate these Terms with respect to you if McAfee in good faith believes that you have used the Home Network or App in violation of these Terms, including any incorporated guidelines, terms or rules. Upon termination of these Terms, your right to use the Home Network and App will automatically terminate.

15. SEVERABILITY

If any provision or part of a provision of these Terms is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions.

16. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and McAfee relating to your access to and use of the Home Network and, if you are the Home Network Administrator, your access to and use of the App. The failure of McAfee to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third party beneficiary rights upon any other person or entity.

17.  LICENSING ENTITIES

The Platform is licensed to you by one of these legal entities:

(a) McAfee, LLC., a Delaware corporation, with offices located at 2821 Mission College Blvd., Santa Clara, California 95054, USA, if the Platform is used in North America, Central America, South America, or the Caribbean;
(b) McAfee Ireland Limited, with offices located at Building 2000 City Gate, Mahon, Cork, Ireland if the Platform is used in Europe, the Middle East, Africa, Asia, or the Pacific Rim; or
(c) McAfee Co., Ltd. with offices located at Shibuya Mark City West Building 12-1, Dougenzaka 1-Chome, Shibuya-ku, Tokyo 150-0043, Japan, if the Platform is used in Japan.

18. LOCAL LAW

The subsections below contain information regarding the local laws of certain jurisdictions that will apply to this Agreement and may supersede certain provisions as referenced herein.

Australia – For consumers in Australia:

The benefits to you under the limited warranty in Section 9 of this Agreement are in addition to other rights and remedies of you may have under a law in relation to the goods or services to which the warranty relates. Our goods come with guarantees that cannot be excluded under Schedule 2 of the Competition and Consumer Act 2010 (Cth) (“Australian Consumer Law”). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This warranty is made by McAfee Ireland Limited, with offices located at Building 2000 City Gate, Mahon, Cork, Ireland, but you may call 1-800-998-887 with questions regarding our warranty for Australian customers. Any claims made under this warranty must be sent, at your expense, to the following address:

Legal Department

McAfee Australia Pty Ltd
Level 20
201 Miller Street
North Sydney NSW 2060

For customers located in Australia, if a tangible medium on which software was delivered is defective, you must return the defective medium to us at your expense, with a copy of your receipt, within 14 days of discovering the defect. We will notify you of receipt within 14 days of receiving it.

The disclaimers in Section 9 do not apply to you to the extent that Australian law does not allow the exclusion or limitation of any applicable statutory guarantees, express or implied warranties, conditions, representations or terms. In that case, the express or implied warranties are limited to the maximum extent permitted by applicable law.

The limitations on liability set forth in Section 10 do not apply to consumers in Australia.

Nothing in this agreement limits any rights you may have under existing consumer-protection statutes or other applicable laws, including Australian consumer law, that may not be waived by contract in your jurisdiction.

Canada – If you downloaded the App in Canada, unless expressly prohibited by local law, then these Terms, the use of the Home Network and App, the relationship of the parties, and any disputes arising out of, concerning, or relating to these Terms, including any disputes between you and us, will be governed by and construed in accordance with the laws in force in the Province of Ontario, Canada.

European Union, Iceland, Norway, or Switzerland – If you acquired the App in the European Union, Iceland, Norway, or Switzerland, then national law of the country where you downloaded the App applies.

Japan – If you downloaded the App in Japan, then these Terms, the use of the Home Network and App, the relationship of the parties, and any disputes arising out of, concerning, or relating to these Terms, including any disputes between you and us, will be governed by and construed in accordance with Japanese law without regard to its choice-of-law rules.

19. ADDITIONAL TERMS FOR THE APP

NOTICE REGARDING APPLE

Notwithstanding any terms to the contrary in these Terms, the following additional terms will apply to the download of the App for use on the iPhone, iPod Touch or iPad:

You and McAfee acknowledge that these Terms are solely between you and McAfee, and not with Apple, Inc. ("Apple"), and that McAfee, not Apple, is solely responsible for the Software, the content thereof, maintenance, support services and warranty therefor, and addressing any claims relating thereto (e.g., product liability, legal compliance or intellectual property infringement). You acknowledge and agree that the availability of the App is dependent on the third party from which you received the App, e.g., the Apple iPhone App Store ("App Store"). You agree to pay all fees charged by the App Store in connection with the App (if any). You further acknowledge that the usage rules for the App are subject to any additional restrictions set forth in the Usage Rules for the Apple App Store Terms of Software ("Apple Usage Rules") as of the date you download the App. In the event of any conflict between the terms and conditions of the Apple Usage Rules and the terms and conditions of these Terms, the terms and conditions of the Apple Usage Rules will govern if they are more restrictive.

Scope of License. The license granted to you is limited to a non-transferable license to use the App on any iPhone, iPod Touch or iPad that you own or control as permitted by the Apple Usage Rules.

Maintenance and Support. McAfee is solely responsible for providing maintenance and support services with respect to the App. You acknowledge and agree that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.

Warranty. You acknowledge and agree that Apple is not responsible for any product warranties, whether express or implied by law, with respect to the App. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, paid to Apple for the App by you, and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App. You also acknowledge and agree that to the extent that there are any applicable warranties, or any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any such applicable warranty, such will be the sole responsibility of McAfee. However, you understand and agree that, in accordance with these Terms, McAfee has disclaimed all warranties of any kind with respect to the App, and therefore, there are no warranties applicable to the App, except those implied by law.

Product Claims. You and McAfee acknowledge and agree that as between Apple and McAfee, McAfee, not Apple, is responsible for addressing any of your claims or any third party claims relating to the App or your possession and/or use of the App, including, but not limited to (a) product liability claims, (b) any claim that the App fails to conform to any applicable legal or regulatory requirement, and (c) claims arising under consumer protection or similar legislation.

Intellectual Property Rights. You and McAfee acknowledge and agree that, in the event of any third party claim that the App or your possession and use of the App infringes that third party’s intellectual property rights, McAfee, and not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required under these Terms.

Legal Compliance. You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.

Developer Name and Address. Any end-user questions, complaints or claims with respect to the App should be directed to: http://service.mcafee.com

Third Party Beneficiary. The parties acknowledge and agree that Apple and Apple’s subsidiaries are third party beneficiaries of these Terms, and that, upon your acceptance of the terms and conditions of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce any of the terms and conditions of these Terms against you as a third party beneficiary thereof. However, the right of McAfee to terminate, rescind, or make any change to these Terms is not subject to the consent of any other person.

20. CONTACT US

Virus Removal & Techmaster Services

Terms of Service – Virus Removal & TechMaster Services

Thank you for using McAfee Virus Removal Service or TechMaster services (“Service or Services”), provided by McAfee or one of our affiliates (“we” or “us”). This is a legal agreement between us—installing or accessing our software or using our Services means you are agreeing to these terms, so please read them carefully.

These Terms of Service (“Agreement”),along with our License Agreement,  cover your rights to use the Services, restrictions on that use, our right to automatically renew and charge you for any subscription services (“Subscription Services”), and your agreement to arbitrate any dispute that may arise between us.  We have included links to our Privacy Notice as well as system requirements and other limitations specific to your purchase that are available on our website by visiting the product description page or data sheet that corresponds to your purchase, all of which are incorporated by reference and together create this legal Agreement that applies to you. PLEASE PAY PARTICULAR ATTENTION TO THE BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER IN THE LICENSE AGREEMENT THAT AFFECT HOW DISPUTES ARE RESOLVED.

If you are accepting these terms on behalf of another person or company or other legal entity, you represent and warrant that you have full authority to bind that person, company or legal entity to these terms.

1. Accepting this Agreement and Modifications – By using our Services or clicking an acceptance button and/or installing any software, you agree unconditionally to be bound by our License Agreement and these Terms of Service and acknowledge that it is enforceable as a written contract signed by you. If you do not unconditionally agree to all of these terms, do not use the Services or install, use or access our software. WE MAY MODIFY THIS AGREEMENT FROM TIME TO TIME AT OUR SOLE DISCRETION FOR ANY REASON. For example, we may need to reflect changes in the law or updates in how the Services are provided. It is very important that you keep your account information current, including your email address and other contact information. If we make material changes to this Agreement, we will communicate the changes to you via the contact information you provided (or through other means) and give you an opportunity to review and accept or reject the updated Agreement as set out below.

For paid subscriptions, you accept change(s) to this Agreement by renewing the subscription, and the change(s) will be effective upon the next renewal of your subscription. If you do not agree to the Agreement as amended, then you reject the Agreement by turning off auto renewal and ceasing all use of the Service. If you violate this Agreement, we may terminate your access to and use of Services.

For free Services, you accept change(s) to this Agreement by continuing to use the free Services after the notice described in this section. If you reject the updated Agreement, your right to use the free Services is terminated and you must cease all access to and use of the free Services. If you violate this Agreement, we may terminate your access to and use of the free Services.

2. Services Description – Our Services cover a wide range of technical support issues on specified PCs, tablets and mobile devices (“Device” or “Devices”).  During the applicable term, you are entitled to contact our support specialists (“Service Agent”) through telephone, chat, or remote computer access to obtain the specific type of Service you purchased (“Service Ticket”).  The Service Agent will undertake reasonable efforts to complete the Service during your interactive session.  You will have seven days after the session concludes to contact us for additional assistance for the same issue before we consider the Service Ticket fulfilled and closed.    Additional limitations may apply depending on the specific terms of the offer as set forth in Section 6.

3. Specific Services and Non-Transferability – You may have purchased one or more of any of the following Services as described below:

USLUGE OPIS USLUGE
Usluga uklanjanja virusa Naš predstavnik Službe za korisnike analizira vaše Windows računalo kako bi ustanovio je li zaražen zlonamjernim softverom te primjenjuje razumne komercijalne načine dijagnosticiranja i uklanjanja svih pronađenih zlonamjernih softvera.
Tune-up za računalo Naš predstavnik Službe za korisnike analizira radno stanje vašeg računala i poduzima korake za poboljšanje njegove učinkovitosti. To bi moglo zahtijevati prilagodbe postavki sustava i onemogućavanje ili uklanjanje zagušenja sustava.
Postavljanje i optimiziranje Naše usluge za postavljanje i optimiziranje nude daljinsko, telefonsko vođenje postavljanja vašeg računala, pametnog telefona ili tableta. Primite pomoć iskusnih stručnjaka za postavljanje vaše kućne mreže, povezivanje odgovarajućih perifernih uređaja, poboljšanje performansi vašeg računala ili instaliranje standardnog softvera.
Napredno otklanjanje poteškoća Naše usluge naprednog rješavanja problema nude daljinsku, telefonsku pomoć za rješavanje problema i poteškoća s računalom ili optimiranje performansi vašeg računala.
Concierge Gold Pretplata koja uključuje sve navedene usluge.
Concierge Platinum Pretplata koja uključuje sve navedene usluge, kao i jednogodišnja licencija za usluge McAfee Total Protection i McAfee TechMate.

The Services are not transferable. You may not sell, lease, license, rent, loan, resell or otherwise transfer, with or without consideration, the Services, without our written approval in advance. You may not permit third parties to benefit from the use or functionality of the Services via a timesharing, service bureau or other arrangement on behalf of any other third party or with respect to any hardware or software not personally owned by you. This Agreement shall apply to any other Services whether or not listed in the chart above, if there is no other applicable terms of service.

4. System Requirements and Your Obligations – All hardware, software and system requirements for utilizing our Services are listed on our website on the PDP. To receive the Services, a high speed internet connection is highly recommended and may be required. Some Devices may not be able to receive the Services even if initial testing shows that your network connection is qualified, or that your Device type and/or operating system is supported.

You agree that you are a legal license holder of the software on your Device and your use of the Services and the Internet is solely at your own risk. To receive the Services, you must agree to: (1) follow the procedures and fulfill the requirements we provide for the Services; (2) work with the Service Agent performing the routines they specify; (3) have full access to your Device and hardware that are the basis of the problem, (4) backup your Device content before your session begins; (5) be responsible for any loss, alterations or corruption of your data, software, or files; (6) ensure your Device meets all requirements and specifications required for each software application installed; (7) provide the Service Agent with required passwords and key codes; (8) ensure you have all legal rights, including copyrights for all software and other files on your Device; (9) assume responsibility for problem resolution due to third party hardware and software compatibility issues; and (10) indemnify us and our subcontractors from and against any and all liabilities, damages, claims, or proceedings arising out of your failure for not complying with the above items.

5. Remote Access and Third Party Applications – In order to provide the Services, we may ask you to download and install certain tech support enablement software (“Support Tools”) that allows remote access to your Device. You authorize us to remotely access and take control of your Device using the Support Tools during any interactive sessions. If you do not authorize remote access, do not download the Support Tools. We may use third party Support Tools with additional licensing terms that apply. We will undertake reasonable efforts to remove the Support Tools after each session; however, the Support Tools may leave behind system report(s) and/or activity log file(s). In addition, for subscription services, we will install TechMate software on your Device, which performs tune-ups and other system performance improvements during the term of your subscription. This software will be deactivated upon the expiration of the subscription.

6. Service Limitations – Services may be subject to any of the following limitations; refer to the applicable Product Description Page ("PDP"), your purchase confirmation email and/or offer details for limitations specific to your purchase:

  • Language and geographic limitations;
  • System limitations;
  • Specific terms of the offer.
      

7. Limited Redemption Period and Refund Rights – Your right to use any of the Services, as well as your rights to obtain a refund for any service not used, vary depending on the type of Service(s) purchased as specified on your purchase confirmation email. Note: Some states and jurisdictions do not allow for the limitation of refund rights as described in this clause so this clause many not apply to you. Furthermore, this clause does not affect any other applicable refund rights.

8. Single Incident Services: Payment and Refunds – Single Incident services (“Single Incident Services”) shall be provided on a per-incident basis. The term “per-incident” means that the service will address a single issue or problem for a customer.   You agree that we may charge to your credit card or other valid payment mechanism requested by you and approved by us all amounts due and owing to us for any Single Incident Service. Unless otherwise agreed by us in writing, all payments for the Single Incident Services must be made at the time of purchase prior to receiving the Services from us.  Refunds are only available for paid, standalone purchases of Single Incident Serviceware suite.

  • For PC Tune-Up Incident Services, you are eligible for a refund within thirty (30) days of purchase in the event any of the folowing apply:

1. Purchased the wrong service offering
2. Service was not used
3. Issue could not be resolved
4. Service was not available
5. Duplicate purchase or other error in purchase

  • For Single Incident Services such as VRS, your eligibility for a refund is subject to applicable redemption limitations as set forth on the PDP.   All Single Incident Services have a customer satisfaction 30-day money back guarantee.

No refunds are offered for Services bundled with other software or included in a software suite.

9. For Subscription Services: Automatic Renewal and Cancellation – See "Payment & Support Terms" in the License Agreement

10. Refunds on Subscription Services: Refunds on Subscription Services are permitted as follows subject to any additional limitations set out on the corresponding PDP:

Proizvod 0 incidenata
0 do 3 mjeseca
0 incidenata
4-6 mjeseci
0 incidenata
6-9 mjeseci
0 incidenata
>9 mjeseci
1 incident korišten
 
2 incidenta korištena
 
Više od 2
 
Concierge Gold 100% 80% 70 % 30 % 65% 35% 0%
Concierge Platinum 100% 75% 65% 25% 60 % 20 % 0%

11. Privacy – For information on how we collect, use, and share your personal data through our website, products, services, and web-based mobile applications, please see our Privacy Notice.

12. Disputes: See the License Agreement Provision on Binding Arbirtaration and Class Action WaiverContracting Entities: 

13. Contracting Entities: The Services are offered to you by one of these McAfee legal entities:

  • McAfee, LLC, a Delaware limited liability company, with offices located at 2821 Mission College Blvd., Santa Clara, California 95054, USA, if the Software is downloaded in North America, Central America, South America, or the Caribbean;
  • McAfee Ireland Limited, with offices located at Building 2000 City Gate, Mahon, Cork, Ireland if the Software is downloaded in Europe, the Middle East, Africa, the Pacific Rim, or Australia; or
  • McAfee Co., Ltd. with offices located at Shibuya Mark City West Building 12-1, Dougenzaka 1-Chome, Shibuya-ku, Tokyo 150-0043, Japan

14. Limitation of Liability, General Legal Provisions, and Governing Law:  See License Agreement.

15. Entire Agreement. Notwithstanding any of the foregoing, nothing in the terms will derogate from any rights you may have under existing consumer protection legislation or other applicable laws in your jurisdiction. The terms, including the License Agreement and Privacy Notice which are incorporated into this Agreement are the entire agreement between the parties relating to the Services and: (i) supersede all prior or contemporaneous oral or written communications, proposals, and representations with respect to its subject matter; and (ii) prevail over any conflicting or additional terms of any quote, order, acknowledgment, or similar communications between the parties, provided however that between any corresponding Product Description Page and this Agreement, the Product Description Page controls. The terms shall terminate immediately upon your breach of any term contained herein and you shall cease use of the Services. The disclaimers of warranties and damages and limitations on liability set forth in the terms shall survive termination.

16. McAfee Contact Information

Customer Service & Technical Support: http://service.mcafee.com

Disputes:
Attn: McAfee Legal Department
5000 Headquarters Drive
Plano, Texas 75024

 

McAfee Website Terms of Service


1. Introduction and Scope

This document is an agreement between You and McAfee, LLC and its subsidiaries (“McAfee,” “our,” “we” or “us”). You acknowledge and agree that by accessing or using this website or other websites or webpages owned and operated by McAfee or its subsidiaries, you have agreed to be bound and abide by these terms of service (“Terms of Service”), our privacy notice (“Privacy Notice”) and any additional terms that apply. These Terms of Service govern your access to and use of McAfee.com and other websites or webpages owned and operated by McAfee or its subsidiaries (the “McAfee Sites”), including any content functionality and services offered on or through the McAfee Sites. If you do not agree to all of these Terms of Service and any additional terms that apply to you, do not use the McAfee Sites.

Please consult our [Legal Landing Page] for more information regarding our [Privacy Notice], [DMCA Copyright Policy], [Refund Policy], [Terms of Sale], [Anti-Piracy Policy], [Trademark Guidelines], [Virus Protection Pledge] and other valuable information (the “Policies”). All of these policies are incorporated into these Terms of Service by reference.

2. Change to the Terms of Service

McAfee may revise these Terms of Service at any time without giving notice. All revisions are effective immediately when posted, and apply to any access to and use of the McAfee Sites thereafter. Your continued use of the McAfee Sites following the posting of changes to these Terms of Service constitutes acceptance of those changes. If you do not agree to any changes made to these Terms of Service, you may not access or use the McAfee Sites.

3. Accessing the McAfee Sites and Account Security

We reserve the right to withdraw or amend any of the McAfee Sites, and any service or material we provide on the McAfee Sites, at our sole discretion without notice. We will not be liable if for any reason all or any part of the McAfee Sites are unavailable at any time or for any period. From time to time, we may restrict access to some parts of the McAfee Sites, or all of the McAfee Sites, to users, including registered users.

You are responsible for:

  • Making all arrangements necessary for you to have access to the McAfee Sites.
  • Ensuring that all persons who access the McAfee Sites through your internet connection are aware of these Terms of Service and comply with them.

To access the McAfee Sites or some of the resources they offer, you may be asked to provide certain registration details or other information. It is a condition of your use of the McAfee Sites that all the information you provide on the McAfee Sites is correct, current and complete. You agree that all information you provide to register with the McAfee Sites or otherwise, including but not limited to through the use of any interactive features on the McAfee Sites, is governed by our Privacy Notice, and you consent to all actions we take with respect to your information consistent with our Privacy Notice.

If you choose, or are provided with, a user name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to the McAfee Sites or portions of them using your user name, password or other security information. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

You agree that you are entirely responsible for the security of your password and for all aspects of keeping your account secure. Furthermore, you are entirely responsible for any and all activities that occur on your account. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. We will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you can be held liable for losses incurred by us or another party due to someone else using your account or password. You may not use anyone else’s account at any time without the permission of the account holder.

We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Service. Additionally, we reserve the right to determine if you have violated these Terms of Service, and to take any other action we deem appropriate, including termination or suspension of your access to and use of the McAfee Sites.

4. Intellectual Property Rights

All content, features and functionality on the McAfee Sites, including, but not limited to, Marks (defined below), designs, text, graphics, sounds, images, videos, software, and other McAfee Site materials are the intellectual property of McAfee, one of its affiliates, its licensors or other providers of such material, and (i) are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws, and (ii) except as stated herein, may not be modified, copied, displayed, transmitted, published, reproduced or distributed in any form without our prior written permission. If you wish to make any use of material on the McAfee Sites prohibited by this section, you may request permission by writing to: media@mcafee.com

If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the McAfee Sites in breach of these Terms of Service, your right to use the McAfee Sites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title or interest in or to the McAfee Sites or any content on the McAfee Sites, except for the nonexclusive, limited license expressly granted to you, is transferred to you, and all rights not expressly granted are reserved by McAfee. Any use of the McAfee Sites not expressly permitted by these Terms of Service is a breach of these Terms of Service and may violate copyright, trademark and other laws.

Provided that you comply with these terms, McAfee grants to you a nonexclusive, limited license to access and use the McAfee Sites as a current or potential customer, vendor, or business partner of McAfee or for non-commercial purposes. You may not use the McAfee Sites for any other purpose. We reserve all rights not expressly granted herein.

5. Trademarks and Brands

McAfee, the McAfee logo, and all related names, logos, product and service names, designs and slogans (“Marks”) are the exclusive and valuable property of McAfee or its subsidiaries. The Marks can only be reproduced or displayed with our specific prior written permission, and only in accordance with [McAfee Trademark Policy and Guidelines.]

6. Limited Copyright Permission

Subject to the terms of an applicable software or service license or other written agreement, McAfee grants you permission under its copyrights to display, copy, or download materials from the McAfee Sites for personal, non-commercial and informational use only, provided that You DO NOT:

  • Modify the Materials;
  • Remove or alter any copyright or other proprietary notices contained in the Materials;
  • Frame or utilize framing techniques, to display the Materials at a domain not owned by McAfee; or
  • Use any McAfee-owned mark or product name as a meta-tag or other “hidden text” for search engines in a manner that does not inure benefit to McAfee.

7. Translations

Where McAfee has provided a translation of the English-language version of a McAfee Site, these Terms of Service, or other materials, you agree that:

  • The translations are only for your convenience;
  • The English-language version governs your use of the materials provided by McAfee; and
  • The English-language version shall take precedence in the event of a conflict between the English-language version and the translated version (except as prohibited by local law).

8. Errors

The McAfee Sites may contain typographical, technical inaccuracies or other content errors. We do not warrant the accuracy of any information posted on the McAfee Sites. You should use only the current McAfee Sites dedicated to your country or geographic region and also confirm the accuracy and completeness of information through sources other than the McAfee Sites before making decisions relating to products, services or other matters made available through the McAfee Sites. We disclaim all liability and responsibility arising from any reliance placed on information posted on the McAfee Sites by you or any other visitor to the McAfee Sites, or by anyone who may be informed of any of its contents.

9. User Contributions 

The McAfee Sites may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards and other interactive features (collectively, "Interactive Services") that allow users to post, submit, publish, display or transmit to other users or other persons (hereinafter, "post") content or materials (collectively, "User Contributions") on or through the McAfee Sites.

All User Contributions must comply with the Content Standards set out in these Terms of Service.

Any User Contribution you post to the McAfee Sites will be considered non-confidential and non-proprietary. By providing any User Contribution on the McAfee Sites, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns the right to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any such material for any purpose.

You represent and warrant that:

  • You own or control all rights in and to the User Contributions and have the right to grant the license granted above to us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns.
  • All of your User Contributions do and will comply with these Terms of Service.

You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not McAfee, have full responsibility for such content, including its legality, reliability, accuracy and appropriateness. We are not responsible, or liable to any third party, for the content or accuracy of any User Contributions posted by you or any other user of the McAfee Sites.

We reserve the right to:

  • Remove or refuse to post any User Contributions for any or no reason in our sole discretion.
  • Take any action with respect to any User Contribution that we deem necessary or appropriate in our sole discretion, including if we believe that such User Contribution violates these Terms of Service, including the Content Standard, infringes any intellectual property right or other right of an person or entity, threatens the personal safety of users of the McAfee Sites or the public or could create liability for McAfee.
  • Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
  • Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the McAfee Sites.
  • Terminate or suspend your access to all or part of the McAfee Sites for any or no reason, including without limitation, any violation of these Terms of Service.

Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the McAfee Sites. YOU WAIVE AND HOLD HARMLESS MCAFEE AND ITS AFFILIATES, LICENSEES AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY MCAFEE OR ANY OF THE FOREGOING PARTIES DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER MCAFEE OR ANY OF THE FOREGOING PARTIES OR LAW ENFORCEMENT AUTHORITIES.

We do not undertake to review material before it is posted on the McAfee Sites, and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section. 

10. Content Standards

These content standards apply to any and all User Contributions and use of Interactive Services. User Contributions must in their entirety comply with all applicable federal, state, local and international laws and regulations. Without limiting the foregoing, User Contributions must not:

  • Contain any material which is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory or otherwise objectionable.
  • Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any patent, trademark, trade secret, copyright or other intellectual property or other rights of any other person.
  • Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Service and our Privacy Notice.
  • Be likely to deceive any person.
  • Promote any illegal activity, or advocate, promote or assist any unlawful act.
  • Cause annoyance, inconvenience or needless anxiety or be likely to upset, embarrass, alarm or annoy any other person.
  • Impersonate any person, or misrepresent your identity or affiliation with any person or organization.
  • Involve commercial activities or sales, such as contests, sweepstakes and other sales promotions, barter or advertising.
  • Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.

11. User Information; Copyright Infringement

If you elect to submit any information, including any confidential or proprietary information, other than credit card information, through the McAfee Sites, it will be deemed and treated by McAfee as NON-CONFIDENTIAL. Other than credit card information, if you submit any information to McAfee through the McAfee Sites, you hereby grant us a royalty-free, perpetual, worldwide, irrevocable, non-exclusive license (including a waiver of any moral rights) under your intellectual property rights to use, copy, modify, display, perform and distribute any such submitted information, and to incorporate any submitted information into other works in any form, media, or technology now known or later developed. We are not responsible for the accuracy of content on any area of the McAfee Sites where users may post or transmit information. McAfee’s Privacy Notice outlines the manner in which we (or others acting on our behalf) collect, use and share information about you in connection with your use of the McAfee Sites, and it is your responsibility to review our Privacy Notice prior to agreeing to these Terms of Service.

For any claims that any content on the McAfee Sites, including user submissions, infringe upon any third-party’s intellectual property rights or rights of publicity or privacy, please refer to our DMCA Copyright Policy for the proper notification procedure.

12. Information About You and Your Visits to the McAfee Sites

All information we collect on the McAfee Sites is subject to our Privacy Notice. By using the McAfee Sites, you consent to all actions taken by us with respect to your information in compliance with the Privacy Notice.

13.  Additional Terms

The McAfee products and services offered on the McAfee Sites may be subject to additional terms and conditions. Additional licensing terms and conditions apply for software you download from the McAfee Sites (including software that is required for use of certain McAfee services), which are disclosed in an End-User License Agreement (“EULA”) that accompanies or is included with such software. Use of the software is governed by the terms of the EULA. Any software that is made available for download from the McAfee Sites or for which a fee is charged is the copyrighted work of McAfee or its suppliers. If you purchase McAfee products or services, you will be unable to install any software that is accompanied by or includes a EULA, unless you agree to the terms and conditions of such EULA.  Any reproduction or redistribution of the software not in accordance with the EULA is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. Unless indicated otherwise, if there is a conflict between these Terms of Service and the additional terms, the additional terms will govern.

14. Third-Party Content and Links

The McAfee Sites may display content provided by third parties and links to third-party web pages, including advertisements and solicitations to purchase their products or services. You acknowledge that we are not responsible for the third-party content. You also agree that we ARE NOT responsible or liable for any losses or damages you experience with any third-party content upon which you chose to rely or advertisements to which you respond, and that you must contact the third party directly for any remedies that may be available to you. We are not responsible for any transactions you may enter into with third parties, regardless of whether you discovered them or linked to them from the McAfee Sites. If you access a non-McAfee-owned or controlled website, even if it displays one of our Marks, it is independent from McAfee and we do not have any control of the content on that website. We also are not responsible or liable to you or any third party, for any inaccuracies or other issues with the content of any materials provided by any third parties.

15.  Linking to the Website and Social Media Features

You may link to the McAfee Sites, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part without our express written consent.

The McAfee Sites may provide certain social media features that enable you to:

  • Link from your own or certain third-party websites to certain content on the McAfee Sites.
  • Send e-mails or other communications with certain content, or links to certain content, on the McAfee Sites.
  • Cause limited portions of content on the McAfee Sites to be displayed or appear to be displayed on your own or certain third-party websites.

You may use these features solely as they are provided by us and solely with respect to the content they are displayed with and otherwise in accordance with any additional terms and conditions we provide with respect to such features. Subject to the foregoing, you must not:

  • Establish a link from any website that is not owned by you.
  • Cause the McAfee Sites or portions of them to be displayed, or appear to be displayed by, for example, framing, deep linking or in-line linking, on any other site.
  • Link to any part of the McAfee Sites other than the homepage of one of those sites.
  • Otherwise take any action with respect to the materials on the McAfee Sites that is inconsistent with any other provision of these Terms of Service.

The website from which you are linking, or on which you make certain content accessible, must comply in all respects with the Content Standards set out in these Terms of Service.

You agree to cooperate with us in causing any unauthorized framing or linking immediately to cease. We reserve the right to withdraw linking permission without notice.

We may disable all or any social media features and any links at any time without notice in our discretion.

16. Domain-Specific Terms

Additional terms that apply to certain domains owned by McAfee are described below. Please note that specific pages on those domains may have additional terms that are not described here.  

  • SiteAdvisor.com: SiteAdvisor is a software program and website that provides users with an opinion to guide users about certain risks that may be associated with a website. The SiteAdvisor software displays color-coded symbols next to links provided by major search engines, and the SiteAdvisor.com site has dossier pages to provide information on the factors that affect the site rating. The SiteAdvisor site ratings are primarily derived using automated methods; the software cannot detect or examine every possible aspect of website design, nor can it determine the intent of the site owner. McAfee does not control or assume responsibility for the content of the third-party sites, and some of the third-party sites may have content that you find objectionable, inappropriate, or offensive. THE SITEADVISOR SITE RATINGS ARE NOT A GUARANTEE OF ANY PARTICULAR SITE’S SPECIFIC PRACTICES OR TRUSTWORTHINESS, AND IN NO CASE DO THE SITEADVISOR SITE RATINGS REPRESENT AN ENDORSEMENT BY MCAFEE OF THE SITE’S CONTENT, GENERAL SUBJECT MATTER, OVERALL QUALITY, OR USEFULNESS.  
  • McAfeeSECURE.com: The McAfee SECURE service is a paid service for website owners that examines their websites for potential vulnerabilities on a daily basis, and, if no issues are found, enables the site to display a McAfee SECURE trustmark. The McAfeeSECURE.com domain has additional specific terms governing the McAfee SECURE service at this link: https://www.mcafeesecure.com/terms. - See more at: https://www.mcafee.com/consumer/hr-hr/legal.html#sthash.SzX6rJO9.dpuf

17. Regional Product Availability

The McAfee Sites may contain references to McAfee products and services that are not available in your country or region. McAfee may not intend to announce or make available such products and services in your geographical region. For the most accurate product and service availability, please use your country- or region-specific McAfee website.

18. Export Control Laws

Any software downloaded from the McAfee Sites is subject to applicable export laws and regulations. The export or reexport of software in violation of export control laws and regulations is strictly prohibited. By downloading, purchasing or using any software from the McAfee Sites, you acknowledge that you have read and understood this notice and agree to comply with all applicable export laws and regulations.

19. DISCLAIMER OF WARRANTY

YOUR USE OF THE MCAFEE SITES, THEIR CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE MCAFEE SITES IS AT YOUR OWN RISK. THE MCAFEE SITES, THEIR CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE MCAFEE SITES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. MCAFEE DISCLAIMS ANY WARRANTY THAT THE MCAFEE SITES, OR YOUR ACCESS TO THE MCAFEE SITES, WILL BE UNINTERRUPTED, SECURE, RELIABLE, TIMELY OR ERROR-FREE. MCAFEE DOES NOT REPRESENT OR WARRANT THE ACCURACY, CONTENT, COMPLETENESS, LEGALITY, RELIABILITY, OPERABILITY, OR AVAILABILITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR MATERIAL DISPLAYED OR DOWNLOADED FROM THE MCAFEE SITES. YOUR USE OF THE MCAFEE SITES, INCLUDING IF YOU DOWNLOAD OR OTHERWISE OBTAIN PRODUCTS, MATERIALS OR DATA THROUGH THE USE OF THE MCAFEE SITES, SERVICES, OR PRODUCTS, IS AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM USE OF THE MCAFEE SITES, SERVICES, OR PRODUCTS OR THE DOWNLOAD OF SUCH PRODUCT, MATERIAL OR DATA. IF THE JURISDICTION WHERE YOU ARE LOCATED LIMITS THE EXCLUSION OF WARRANTIES, THEN THE ABOVE EXCLUSIONS APPLY TO THE FULLEST EXTENT AVAILABLE UNDER THE LAW.

20. LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES IS MCAFEE, ITS AFFILIATES, SUBSIDIARIES OR LICENSORS LIABLE TO YOU FOR ANY DIRECT OR INDIRECT DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, INCIDENTAL, RELIANCE, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES WHETHER OR NOT FORESEEN, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF USE, LOSS OF GOODWILL, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) RELATED TO OR ARISING FROM THE MCAFEE SITES OR ON ACCOUNT OF YOUR USE, MISUSE, OR RELIANCE ON THE INFORMATION, SERVICES OR PRODUCTS AVAILABLE ON THE MCAFEE SITES, INCLUDING WEBSITES LINKED TO OR ACCESSED FROM THE MCAFEE SITES AND ANY PRODUCTS DOWNLOADED FROM, OR SERVICES ACCESSED THROUGH THE MCAFEE SITES. THIS LIMITATION OF LIABILITY SHALL APPLY WHETHER SUCH CLAIM IS BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY (EVEN IF MCAFEE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). THIS LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT OF APPLICABLE LAW.

21. Indemnification

You agree to defend, indemnify and hold harmless McAfee, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Service or your use of the McAfee Sites, including, but not limited to, your User Contributions, any use of the McAfee Sites’ content, services and products other than as expressly authorized in these Terms of Service or your use of any information obtained from the McAfee sites.

22. Limitation on Time to File Claims

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF SERVICE OR THE MCAFEE SITES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

23. Governing Law

These Terms of Service and all claims related to them, their execution, or the performance of the parties under them, shall be governed by and construed in accordance with the laws of the State of California, without giving effect to its conflict of laws provisions or your actual state or country of residence, and shall not be governed by the provisions of the United Nations Convention on Contracts for the International Sale of Goods, the Brussels or Lugano Conventions, or the Rome or Rome 1 Conventions.

24. Waiver and Severability

No waiver by McAfee of any term or condition set forth in these Terms of Service shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of McAfee to assert a right or provision under these Terms of Service shall not constitute a waiver of such right or provision.

If any provision of these Terms of Service is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Terms of Service will continue in full force and effect.

25. Entire Agreement

These Terms of Service, our Privacy Notice and other Policies incorporated by reference constitute the sole and entire agreement between you and McAfee with respect to the McAfee Sites and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the McAfee Sites.

26. Force Majeure

Under no circumstances shall McAfee, its affiliates, subsidiaries, or licensors be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, loss of data, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties, or loss of or fluctuations in heat, light, or air-conditioning.

27. Comments and Concerns

The McAfee Sites are operated by McAfee, LLC.

All notices of copyright infringement claims should be sent to the copyright agent designated in our Copyright Policy in the manner and by the means set forth therein.

All other feedback, comments, requests for technical support and other communications relating to the McAfee Sites should be directed to: media@mcafee.com

LAST UPDATED: June 14, 2017

McAfee Virus Protection Pledge


What is McAfee Virus Protection Pledge?

From the moment you subscribe, we’re here to help keep your devices virus-free with our multi-layered protection. We want you to know that you can browse, bank and shop online safely with the knowledge that you have one of the best security services in the world protecting your digital life.

The Virus Protection Pledge provides you with the confidence that in the event a supported device gets a virus, a McAfee expert will remove it. If we can’t, we will offer a refund.

Our Virus Protection Pledge (VPP) is subject to and governed by the Virus Protection Pledge Terms & Conditions and the McAfee License Agreement.

To qualify for VPP and its virus removal and refund features, you must be enrolled in our auto-renewal service and meet the requirements set forth in the Full Terms. Below is a summary of the key terms:

  1. VPP is only valid for qualifying products, supported devices and specified languages and countries, as set out in our System Requirements.
  2. Your subscription must be actively enrolled in automatic renewal (turned on) and your account must have a valid credit card, debit card, or other payment mechanism on file. If you opt out of auto-renewal, you will not be entitled to VPP and its free virus removal service and refund features.
  3. To be eligible for the VPP virus removal service and qualify for a refund in the event we cannot remove a virus, you must have a McAfee anti-virus product installed and active on the qualifying device prior to the infection of the virus.
  4. Standalone services and products which do not include AV Protection, such as McAfee WebAdvisor or McAfee True Key, are not covered. Additionally, this Pledge does not apply to small business or enterprise products and services.
  5. A high speed internet connection is required to perform the virus removal service.
  6. Eligibility ends when your paid subscription ends.
  7. You must purchase, renew, or upgrade your subscription directly from McAfee.com; or if you have purchased the subscription from a retailer, valid, current proof of purchase is required. Our refund will be a full refund of the actual price paid for the current subscription term.
  8. Applicable law or regulation(s) of the country in which you reside may limit or alter the availability or scope of the Pledge.

THIS REFUND DOES NOT APPLY TO, AND WE ARE NOT RESPONSIBLE FOR, ANY LOSS OR DAMAGES CAUSED BY A VIRUS OR OTHER MALWARE.

Virus Protection Pledge – Terms & Conditions

If we are unable to remove a virus or other malware from your Qualifying Device protected by our Anti-Virus Software, you are entitled to obtain a refund (the “Pledge”) as described in these Virus Protection Pledge Terms & Conditions (these “Pledge Terms”). These Pledge Terms are subject to and governed by the McAfee License Agreement available on our website which is hereby incorporated by reference. All refunds are expressly conditioned upon your agreement to the McAfee License Agreement and these Pledge Terms.

  1. Refund Eligibility
    In order to be eligible for a refund, you must meet the following conditions:
    1. The Pledge only applies to qualifying device(s) that meet the System Requirements specified in the McAfee License Agreement (each a “Qualifying Device”). Additionally, a high speed internet connection is required.
    2. You must have a McAfee anti-virus product installed and active on the qualifying device which is covered by the Pledge (“Anti-Virus Software”) prior to the infection of the virus. The Anti-Virus Software covered by the Pledge are listed in the System Requirements. The Pledge does not apply to standalone services and products which do not include virus protection, such as: McAfee WebAdvisor, McAfee True Key, McAfee Battery Optimizer, TechMaster PC-Tune Up, McAfee Mobile Security for iPhone and iPad, and McAfee Mobile Security for Android.
    3. Only paid, active subscriptions to Anti-Virus Software are eligible for a refund under the Pledge. Your eligibility for a refund under the Pledge expires upon expiration or termination of the subscription to the Anti-Virus Software.
    4. The Pledge is only valid in the languages and countries we support, as set out in the Virus Protection Pledge entry in the System Requirements. As of the Date Last Updated, this includes: English, in Australia, Canada, India, Malaysia, New Zealand, Philippines, Singapore, United Kingdom & United States.
    5. The Pledge does not apply to trial subscriptions or free software.
    6. You must purchase, renew, or upgrade your subscription directly from McAfee.com; or if you have purchased the subscription from a retailer, valid, current proof of purchase is required.
    7. Your subscription to Anti-Virus Software must be actively enrolled in automatic renewal. Your account must have a valid credit card, debit card, or other payment mechanism on file with us, and your automatic renewal settings must be turned on. If you opt out of autorenewal, you will not be entitled to the virus removal service or entitled to receive a refund.
    8. Applicable law or regulation(s) of the country in which the Qualifying Device is located may limit or alter the availability or scope of the Pledge.
  2. Exclusions

    McAfee is not responsible for, and the refund DOES NOT apply to any loss or damage(s) incurred as a result of viruses. This Pledge applies solely to McAfee’s efforts to remove viruses from a Qualifying Device running Anti-Virus Software. It does not apply to other attacks, security breaches, threats, or damages resulting therefrom. For example, the Pledge will not cover losses or damage resulting from malware or viruses that (i) delete or destroy your data; (ii) modify your files; or (iii) encrypt files on your drive (such as ransomware that uses asymmetric encryption). The only way for you to protect yourself from these types of attacks is frequent back-ups of your data to another device or location. Additionally, this Pledge does not apply to small business or enterprise products and services.

  3. Services

    McAfee shall provide the virus removal services as set forth in the Virus Removal Service Terms of Service which is hereby incorporated by reference.

  4. Refund

    Annual or Monthly Anti-Virus Software Subscriptions. If you purchased an annual or monthly subscription to Anti-Virus Software, our refund will be a full refund of the actual price paid for the specific Anti-Virus Software subscription in the current subscription term (monthly or annual as purchased).

    Multi-Year Anti-Virus Software Subscriptions. If you purchased a multi-year subscription to Anti-Virus Software for a lump sum price, our refund will be a refund of the actual price paid for the specific Anti-Virus Software subscription.

    Bundled Subscriptions. If you purchased the subscription to Anti-Virus Software as part of a bundle of products/services, your refund will be the price of the Anti-Virus Software as posted on our website, not to exceed the total price paid for that bundle.

    For all subscription types, any savings, rebates, refunds, shipping, handling, and taxes are not refundable, except in states or jurisdictions where shipping and taxes are refundable.

  5. Redemption and requesting a Refund

    The process you must follow to redeem the pledge and request a refund is available here.

  6. Disclaimer

    While McAfee will make commercially reasonable efforts to remove a virus from your Qualifying Device running Anti-Virus Software, you understand and agree it is possible that a virus may not be removable, and McAfee does not guarantee that it will remove all viruses from your device(s). To the extent permitted by applicable law, McAfee will have no liability for loss of or recovery of data, service, or loss of use of systems(s) or networks arising out of the Pledge or any act or omission, including negligence, by McAfee and/or its representatives. To the extent permitted by applicable law, McAfee reserves the right to refuse, suspend or terminate the Pledge in its sole discretion. The Pledge is not transferable.

  7. Questions

    If you have any questions, comments or concerns about these Terms, please contact us at: Support.

LAST UPDATED: August 2, 2016.

Redemption and Refund Process for Virus Protection Pledge


1. Confirm your McAfee Virus Protection Pledge eligibility:

  1. Sign in to My Account
  2. Click on the tab of the device you think might be infected
  3. Select Installed McAfee Apps
  4. Look for “Virus Protection Pledge”
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2. If you believe your device is infected, please perform a full system scan

  1. Start your McAfee product.
  2. Click on the section of the screen labeled “Updates” to run a check for new program and virus definitions.
  3. Click “Scan your PC”. When the new “Scan your PC” section of the program window loads, click “Run a full scan.”

3. After running the full scan, if you believe your computer is still infected, please contact  McAfee Support. Once we have determined your device has an infection, our agent will remove the identified malware from your computer. If our agent determines they cannot remove the malware from your machine, you will receive a refund (in accordance with the VPP Terms & Conditions) by:

  1. Reversing the original credit card transaction, if McAfee processed the original payment transaction within the last six months;
    OR
  2. Mailing a check or visa gift card for the amount you paid for the product, if the original payment transaction occurred through a 3rd party, or the payment was processed by McAfee more than 6 months prior.